NATIONAL WATER SUPPLY & DRAINAGE BOARD
CONSUMER RELATIONS MANAGEMENT SYSTEM
CONSUMERS ARE KINDLY REQUESTED TO FORWARD
THEIR COMPLAINTS USING THE FORM GIVEN BELOW
OR BY DIALING OUR CALL CENTRE AT 1939:
ADD NEW COMPLAINTS
COMPLAINT IN BRIEF:
TYPE OF COMPLAINT:
Error in billing
High Water Bill
Error In Meter Reading
Water Meter is Damaged
Zero Bill
Illegal Connectrion
Shifting of Water Meter
Payment problem
Estimated Bill
Printing Error
No Water
Low Pressure
Change of Address
Change of category
Water Leak
Water Leak In Main Pipe
Water Leak Near Water Meter
Water Leak In the Connection
Meter is Defective
Un-metered Connection
Other
ACCOUNT NUMBER:
CUSTOMER NAME:
HOUSE NO:
STREET:
ADDRESS :
CITY:
TELEPHONE:
FAX:
E MAIL:
REGION:
Greater Colombo
Gampaha
Kelaniya
Panadura
Kalutara
Anuradhapura
Kurunegala
Galle
Matara
Hambantota
Bandarawela
Moneragala
Kandy
Ratnapura
Kegalle
Ampara
Akkaraipattu
Trincomalee
Jaffna
SCHEME:
YOU MAY DIAL 1939 AND CONTACT THE NWSDB CALL CENTRE TO INFORM ANY PIPE LEAK OR SERVICE BREAKDOWN