| Regional Support Centre (Central) [Kandy, Matale and Nuwara Eliya Districts] |
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| Index |
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Location of the Area |
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Connection Details |
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Details of Schemes within the area |
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Contact Details |
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Key Facts & Figures |
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Central RSC has been functioning since 1987. This is one of the first RSCs that became operational after the NWSDB decided to decentralize its operations. As per the norm. a Deputy General Manager (DGM) is heading the Central RSC. He is supported by an Assistant General Manager (AGM) and other managers in carrying out the administrative and operational functions. This RSC has only one region “Kandy”. The O&M is under the supervision of the Kandy regional manager. The most important of the RSC functions is the O&M of water supply schemes. O & M of the only sewerage system in Kandy is the responsibility of the Sewerage Division located in the Head Office. Other key functions of RSC are: (a) planning and design works related to Local Projects; (b) planning work related to large projects; (c) implementation of rehabilitation and augmentation works of the existing schemes; and (d) billing and revenue collection.
The operations of the Central RSC is monitored and supervised by the Additional General Manager (Central and North) who is stationed in Colombo Head Office. The day to day management of the RSC rests entirely on the DGM and all the managers reporting to him following the hierarchical institutional structure. In general, various Divisions found in the Head Office are represented in the RSC as units. The strengths of such units depend on the degree of decentralization that has taken place. The Central RSC is also providing support services to other RSCs upon request and most of such requests are coordinated by the Additional General Manager. |
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| 1. Location of the Area |
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Statistics of the Area |
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Total Area |
5,674.0 km2 |
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Population (2001) |
2,423,966 |
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Population (2009)* |
2,660,000 |
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Population Density (2009) |
468.8/km2 |
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* Estimated mid year Population by the Department of Census and Statistics - Sri Lanka |
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Please click on map to enlarge it. |
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Kandy District Map |
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Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka. |
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Matale District Map |
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Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka. |
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Nuwara Eliya District Map |
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Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka. |
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| Index ^ |
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| 2. Comparison of Service Connections |
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As at end of |
No. of Connection |
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2006 |
113,711 |
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2007 |
128,029 |
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2008 |
139,414 |
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2009 |
148,470 |
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| Index ^ |
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| 3. Details of Schemes within the area |
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For the detailed information about Scheme please click here (PDF File - 42.6 KB) |
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The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide. |
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| 3.1 Schemes which are presently in operation |
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Region |
Scheme |
Total no. of connections as end of 31st December 2009 |
Average Monthly Production (m3/ month) |
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Kandy Distrct |
Ampitiya |
4,134 |
95,819 |
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Akurana |
7,037 |
199,521 |
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Gampola |
10,243 |
226,940 |
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Hantana |
542 |
12,267 |
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5 |
Haragama/ Tennakumbura |
2,673 |
72,280 |
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Marassana |
3,852 |
62,946 |
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7 |
Udu/ Yatinuwara |
27,007 |
550,232 |
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Galagedara |
1,542 |
30,679 |
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9 |
Kundasale |
25,734 |
536,976 |
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10 |
Polgolla |
12,419 |
264,553 |
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Harispaththuwa |
10,930 |
243,257 |
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Medadumbara |
4,918 |
84,406 |
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13 |
Poojapitiya |
2,189 |
30,889 |
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14 |
Ankumbura |
910 |
8,653 |
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15 |
University (P'deniya) |
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160,783 |
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Kandy MC |
1 |
341,093 |
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Nawalapitiya |
3,303 |
69,644 |
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Kadugannawa |
1,553 |
3,400 |
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Bokkawela |
These Schemes are now integrated with other Schemes
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20 |
Balangala |
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21 |
Doluwa/ Kokkaoya |
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22 |
Galhinna |
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Gohagoda |
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24 |
Hedeniya |
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Alawathugoda |
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26 |
Kondadeniya |
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27 |
Kulugammana |
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28 |
Meekanuwa |
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29 |
Manikhinna |
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30 |
Mariyawatte |
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31 |
Minigamuwa |
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32 |
Mullepihilla |
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33 |
Pallekele |
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34 |
Rajapihilla |
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35 |
Talatu Oya |
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36 |
Yatihalagala |
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37 |
Matale District |
Dambulla |
2,898 |
70,536 |
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Matale |
13,664 |
367,936 |
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Naula |
1,865 |
35,783 |
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Pussella |
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Udathenna |
6,438 |
122,064 |
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Ukuwela |
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Nuwara Eliya District |
Hatton |
3,583 |
85,171 |
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Maskeliya |
1,912 |
56,339 |
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Pandulu Oya |
537 |
27,859 |
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46 |
Kotagala |
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47 |
Talawakale |
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Total |
149,885 |
3,787,789 |
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| Index ^ |
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| 3.2 Ongoing Projects |
| 3.2.1 Small and Medium Water Supply Projects |
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Project Name |
No. of Beneficiaries |
Total Cost Estimate (Rs. Million) |
Duration |
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From |
To |
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Marassana Water Supply |
12,300 |
222.1 |
January 1996 |
2010 |
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Thalawakele/ Lindula Water Supply |
10,500 |
172.0 |
January 2000 |
2010 |
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| 3.2.2 Large Scale Water Supply and Sanitation Projects |
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Project Name (Donor) |
No. of Beneficiaries |
Total Cost Estimate (Rs. Million) |
Duration |
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To |
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Water Sector Development Project I Sub Project IV - Greater Kandy Water Supply Water Supply Phase I Stage II (JBIC) |
616,000 |
4,164.0 |
March 2007 |
September 2012 |
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Towns South of Kandy Water Supply (DANIDA) |
360,000 |
9,626.0 |
2005 |
2010 |
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Nuwara Eliya District Group Town Water Supply (DANIDA) |
105,000 |
4,511.0 |
November 2006 |
2010 |
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| Inter Provincial Projects |
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4 |
Augmentation of Nawalapitiya, Ampara and Koggala Water Supply (KfW German) |
86,000 |
2,700.0 |
January 2001 |
2010 |
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| 3.2.3 Large ScaleSewerage Projects |
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Project Name (Donor) |
No. of Beneficiaries |
Total Cost Estimate (Rs. Million) |
Duration |
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From |
To |
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Water Sector Development Project I Sub Project I Sewage Disposal System for Kandy Municipal Area Consultancy (JBIC) |
49,700 |
575.0 |
October 2007 |
2010 |
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| Index ^ |
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| 4. Contact Details |
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Postal Address |
Regional Support Centre (Central)
National Water Supply & Drainage Board
Gatambe,
Peradeniya |
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Telephone |
+94 81 2388086 |
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Fax |
+94 81 2388027 |
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Deputy General Manager |
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Name |
Mr. M. A. M. S. L. Attanayake |
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Telephone |
+94 81 2387175
+94 81 2387149 |
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Mobile |
+94 77 7753552 |
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E-mail |
dgm_central@waterboard.lk |
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Assistant General Manager (Central) |
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Name |
Mr. N. E. M. S. B. Ekanayake |
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Telephone |
+94 81 2384176 |
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Mobile |
+94 77 7272950 |
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E-mail |
agm_central@waterboard.lk |
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Kandy Region |
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Telephone/ Fax |
+94 81 2388086
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Toll free No. |
+94 81 2492222 |
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Managers (Operational & Maintenance) |
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Kandy - South |
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Name |
Mr. A. B. Hiyarapitiya |
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Telephone/ Fax |
+94 81 2389077
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Mobile |
+94 77 2016633 |
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E-mail |
m_ks_central@waterboard.lk |
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Responsibility Areas |
University, Udunuwara, Yatinuwara, Eriyagama, Kadugannawa, Kotagala, Talawakale, Maskeliya, Gampola, Nawalapitiya, Talawakale, Kotagala, Hantana, Hatton, Dikoya, Nilambe, Weligalle, Ampitiya |
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Kandy - North |
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Name |
Mr. D. M. P. Dissanayaka |
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Telephone
Toll Free |
+94 81 2492302
+94 81 2492222
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Fax |
+94 81 2492303
+94 81 2492310 |
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Mobile |
+94 77 2016634 |
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E-mail |
m_kn_central@waterboard.lk |
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Responsibility Areas |
Harispaththuwa, Alawathugoda, Akurana, Kulugammana, Matale, Galagedara, Pathadumbara, Dambulla, Naula, Udatenna |
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Kandy - East |
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Name |
Mr. T. M. W. Sunil Bandara |
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Telephone/ Fax
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+94 81 2420585
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Mobile |
+94 77 2442069 |
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E-mail |
m_ke_central@waterboard.lk |
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Responsibility Areas |
Kundasale, Marassana, Haragama, Tennekumbura, Madadumbara |
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Manikhinna Customer Care Centre |
+94 81 2376951 |
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| Index ^ |
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| 5. Key Facts and Figures |
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| 5.1 Service Standard Indicators |
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| Service Indicators |
RSC (Central) 2009 |
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Regional Average |
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| Water Coverage (%) Pipe System maintained by NWSDB |
29.4% |
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| Per Capita Consumption (l/c/d) |
101.3 |
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| Water Availability (hours) |
22.0 |
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| Water Quality - Bacteriological Quality Compliance |
97.7% |
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| Water Quality - Bacteriological Testing Compliance |
83.3% |
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| Water Quality - All Samples Compliance |
95.7% |
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| Sewerage Coverage (%) |
0.1% |
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| 5.2 Operational Indicators |
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| Operational Indicators
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RSC (Central) 2009 |
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Regional Average |
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| Non-Revenue Water (%) |
32.5% |
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| Non-Revenue Water - m3/conn/day |
0.2 |
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| Defective Meters per '000 connections |
16 |
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| Total Staff/ 1000 connection |
6 |
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| Operational Staff/ 1000 connection |
5 |
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| Estimated Bills/ 1000 connections |
33 |
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| 5.3 Performance in Customer Service |
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| Customer Service Indicators
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RSC (Central) 2009 |
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Regional Average |
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| Response to requests for new service connections (%) |
100.0% |
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| Customer Complaints Volume (Complaints/ 1000 connection) |
135.0 |
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| Customer Complaints Resolution |
94.5% |
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| 5.4 Key Performance Indicators (KPIs) |
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| Financial KPIs
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RSC (Central) 2009 |
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Regional Average |
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| Collection Ratio (%) |
110.0% |
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| Accounts Receivable Period (months) |
1.4 |
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| Collectable Accounts Receivable Period (months) |
0.4 |
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| Operating Ratio |
1.0 |
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| Production Cost (LKR/ m3 Produced) |
19.6 |
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| Average Tariff (LKR/ m3 Sold) |
22.5 |
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| Stock Efficiency (LKR/ connection) |
2,602 |
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| Index ^ |
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All Island toll free Call Centre
for seeking information of our activities or for any complaints to the NWSDB on breakdowns, interruptions and water leaks.
Call 1939 |
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| ::: Updated on 2010.05.25 ::: |
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© 2010 National Water Supply and Drainage Board. All rights reserved. |
Centrel