| Regional Support Centre (Eastern) [Ampara, Batticaloa and Trincomalee Districts] |
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| Index |
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Location of the Area |
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Connection Details |
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Details of Schemes within the area |
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Contact Details |
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Key Facts & Figures |
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A Deputy General Manager (DGM) heads the Eastern RSC with the support of an Assistant
General Manager (AGM). Operations and Maintenance (O&M) activities are divided into three
regions namely Ampara, Batticaloa and Akkaraipattu Region and are managed by three different
regional managers. Mainly the RSC functions are to provide necessary support to the three
regional offices in the day to day O&M activities and to provide help and guidance in the existing
scheme rehabilitation and augmentation work.
All O&M managers report to the DGM through the AGM and all RSC functions are monitored by
the Additional General Manager. The RSC provides services to all regional offices within their
capacity, any additional help is obtained from the head office (HO) through the Additional
General Manager.
Inspite of having functioned for a long time, the RSC still lacks capacity specially in some
technical services, such as planning and design activities, electromechanical works etc. This is
primarily due to lack of technical staff and other resources. The main reasons for the shortage
of staff are the geographical location and the past conflict situation which has made it very
difficult for the RSC to appoint the required skilled personnel as only a few are willing to come
and work in the area. |
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| 1. Location of the Area |
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Statistics of the Area |
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Total Area |
9,996.0 km2 |
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Population (2007) |
1,460,393 |
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Population (2009)* |
1,539,000 |
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Population Density (2009) |
154.0/km2 |
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* Estimated mid year Population by the Department of Census and Statistics - Sri Lanka |
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Please click on map to enlarge it. |
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Ampara District Map |
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Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka. |
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Batticaloa District Map |
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Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka. |
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Trincomalee District Map |
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Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka. |
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| Index ^ |
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| 2. Comparison of Service Connections |
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As at end of |
No. of Connection |
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2006 |
49,313 |
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2007 |
54,997 |
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2008 |
74,942 |
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2009 |
85,061 |
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| Index ^ |
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| 3. Details of Schemes within the area |
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The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide. |
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| 3.1 Schemes which are presently in operation |
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Region |
Scheme |
Total no. of connections as end of 31st December 2009 |
Average Monthly Production (m3/ month) |
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1 |
Ampara District |
Damana |
282 |
6,276 |
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Uhana |
1,160 |
20,933 |
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Mahaoya |
68 |
3,325 |
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Batticalao |
1,780 |
58,647 |
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5 |
Ampara |
6,810 |
230,093 |
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6 |
Kathankudy |
378 |
4,253 |
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Padiyathalawa |
384 |
8,284 |
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Inginiyagala |
329 |
8,228 |
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9 |
Dehiattakandiya |
935 |
25,094 |
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10 |
Sammanthurai |
8,000 |
166,445 |
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Kallar |
3,606 |
35,923 |
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12 |
Akkaraipattu |
Ninthavur |
2,032 |
289,466 |
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Karaithivu |
3,199 |
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14 |
Sainthamaruthu |
5,443 |
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Kalmunai |
8,256 |
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Maruthamunai |
3,508 |
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Irakkamam |
1,739 |
128,839 |
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Akkaraipattu |
3,931 |
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19 |
Addalaichenai |
1,699 |
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Oluvil & Palamunai |
2,062 |
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Pottuvil |
412 |
5,878 |
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22 |
Nivithanveli |
- |
- |
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Trincomalee District |
Trincomalee |
28,974 |
834,117 |
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24 |
Seruwila |
70 |
2,477 |
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25 |
Sampoor |
These Schemes are now integrated with other Schemes
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26 |
Kantale |
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27 |
Palaiyoothu |
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28 |
Thampalagamam |
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29 |
Kinniya |
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30 |
Andakulam |
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Total |
85,057 |
1,828,278 |
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| Index ^ |
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| 3.2 Ongoing Projects |
| 3.2.1 Small and Medium Water Supply Projects |
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Project Name |
No. of Beneficiaries |
Total Cost Estimate (Rs. Million) |
Duration |
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From |
To |
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Kantale (Agbopura) Water Supply |
25,000 |
274.8 |
January 1999 |
2010 |
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Thampalakamam Water Supply |
30,000 |
95.2 |
January 1999 |
2010 |
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Serunuwara Water Supply |
5,000 |
110.1 |
January 2001 |
2010 |
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| 3.2.2 Large Scale Water Supply and Sanitation Projects |
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Project Name (Donor) |
No. of Beneficiaries |
Total Cost Estimate (Rs. Million) |
Duration |
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From |
To |
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1 |
Eastern Coastal Towns of Ampara District (ECTAD) Water Supply Phase II (Australia) |
161,400 |
10,914.0 |
October 2002 |
2010 |
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2 |
Balance Distribution Expansions in Ampara District (JBIC) |
267,000 |
- |
2009 |
2011 |
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| Inter-Provincial Projects |
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Secondary Towns Rural Community Based Water Supply & Sanitation (ADB 4th Project) |
968,000 (Water) & 171,500 (Sanitation) |
19,272.0 |
2004 |
2110 |
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Augmentation of Nawalapitiya, Ampara and Koggala Water Supply (KfW German) |
86,000 |
2,700.0 |
January 2001 |
2010 |
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| Index ^ |
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| 4. Contact Details |
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Postal Address |
Regional Support Centre (Eastern)
National Water Supply & Drainage Board
42, Vipulananda Avenue,
Kalladi,
Batticoloa |
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Telephone/ Fax |
+94 65 2227476 |
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Deputy General Manager |
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Name |
Mr. M. I. A. Lathieff |
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Mobile |
+94 77 7773525 |
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E-mail |
dgmeast@waterboard.lk |
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Assistant General Manager (Eastern) |
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Name |
Mr. W. G. A. Nandasiri |
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Telephone |
+94 63 2224979 |
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Fax |
+94 63 2223926 |
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Mobile |
+94 77 2240571 |
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E-mail |
agmeast@waterboard.lk |
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Managers (Operational & Maintenance) |
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Trincomalee |
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Name |
Mr. S. M. M. Ilyas |
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Telephone/ Fax |
+94 26 2234283
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Mobile |
+94 77 3179440 |
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E-mail |
managertrinco@waterboard.lk |
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Responsibility Areas |
Trincomalee, Palaiyoothu, Andakulam, Kinniya, Thampalagamam, Kanthale |
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Ampara |
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Name |
Mr. J. N. Careem |
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Telephone |
+94 63 2222125
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Fax |
+94 63 2222024 |
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Mobile |
+94 77 7864445 |
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E-mail |
manageramp@waterboard.lk |
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Responsibility Areas |
Uhana, Inginiyagala, Damana, Hingurana, Padiyathalawa, Batticaloa, Kattankudy, Ampara, Kallar, Mahaoya |
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Akkaraipattu |
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Name |
Mr. I. L. Hyder Ali |
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Telephone/ Fax |
+94 67 2277339
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Mobile |
+94 77 2442047 |
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E-mail |
managerakp@waterboard.lk |
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Responsibility Areas |
Irakkamam, Akkaraipattu, Addalachchenai, Palmunia, Oluvil, Ninthavur, Karaithivu, Sainthamaruthu, Kalmunai, Maruthamunai, Thirukkovil, Pttovul |
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| Index ^ |
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| 5. Key Facts and Figures |
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| 5.1 Service Standard Indicators |
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| Service Indicators |
RSC (Eastern) 2008 |
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Regional Average |
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| Water Coverage (%) Pipe System maintained by NWSDB |
23.9% |
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| Per Capita Consumption (l/c/d) |
79.7 |
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| Water Availability (hours) |
10.9 |
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| Water Quality - Bacteriological Quality Compliance |
96.2% |
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| Water Quality - Bacteriological Testing Compliance |
100.0% |
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| Water Quality - All Samples Compliance |
88.8% |
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| Sewerage Coverage (%) |
- |
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| 5.2 Operational Indicators |
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| Operational Indicators
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RSC (Eastern) 2008 |
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Regional Average |
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| Non-Revenue Water (%) |
32.9% |
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| Non-Revenue Water - m3/conn/day |
0.27 |
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| Defective Meters per '000 connections |
29 |
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| Total Staff/ 1000 connection |
11 |
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| Operational Staff/ 1000 connection |
10 |
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| Estimated Bills/ 1000 connections |
89 |
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| 5.3 Performance in Customer Service |
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| Customer Service Indicators
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RSC (Eastern) 2008 |
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Regional Average |
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| Response to requests for new service connections (%) |
62.2% |
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| Customer Complaints Volume (Complaints/ 1000 connection) |
7.1 |
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| Customer Complaints Resolution |
81.4% |
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| 5.4 Key Performance Indicators (KPIs) |
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| Financial KPIs
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RSC (Eastern) 2008 |
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Regional Average |
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| Collection Ratio (%) |
97.1% |
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| Accounts Receivable Period (months) |
4.2 |
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| Collectable Accounts Receivable Period (months) |
2.6 |
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| Operating Ratio |
1.57 |
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| Production Cost (LKR/ m3 Produced) |
25.35 |
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| Average Tariff (LKR/ m3 Sold) |
15.59 |
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| Stock Efficiency (LKR/ connection) |
2,528 |
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All Island toll free Call Centre
for seeking information of our activities or for any complaints to the NWSDB on breakdowns, interruptions and water leaks.
Call 1939 |
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| ::: Updated on 2010.03.18 ::: |
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© 2010 National Water Supply and Drainage Board. All rights reserved. |
Eastern 