| Regional Support Centre (Northern) [Jaffna, Kilinochchi, Mannar, Mullaitivu and Vavuniya Districts] |
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| Index |
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Location of the Area |
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Connection Details |
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Details of Schemes within the area |
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Contact Details |
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Key Facts & Figures |
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In August 2009 the North RSC functions were completely separated from the other RSCs and a
DGM was appointed. An AGM was also put in place to provide support in running the RSC.
O&M activities come under Jaffna Region and are managed by a regional manager. The main
RSC functions are to provide necessary support to the regional office in the day to day O&M
activities and to provide help and guidance in the existing scheme rehabilitation and
augmentation work.
The O&M manager reports to the AGM. All RSC functions are monitored by the Additional
General Manager for North & Central. The RSC is providing services to the regional offices
within their capacity. Any additional help, if necessary is obtained from H/O through the
respective Additional General Manager.
As this is a newly setup unit and due to the extraordinary situation that has prevailed for nearly
three decades, the coverage of NWSDB in the North is limited. There are some medium scale
schemes operational in Vavuniya and Mannar district. All other schemes in North RSC are very
small scale water schemes.
The NWSDB is now taking steps to establish the North RSC as an independent unit, providing it
with support in order to be able to widen and improve the services to the consumers in the
North. |
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| 1. Location of the Area |
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Statistics of the Area |
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Total Area |
8,884.0 km2 |
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Population (2007) |
1,311,776 |
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Population (2009)* |
1,187,000 |
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Population Density (2009) |
133.6/km2 |
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* Estimated mid year Population by the Department of Census and Statistics - Sri Lanka |
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Please click on map to enlarge it. |
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Jaffna District Map |
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Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka. |
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Kilinochchi District Map |
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Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka. |
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Mannar District Map |
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Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka. |
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Mullaitivu District Map |
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Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka. |
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Vavuniya District Map |
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Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka. |
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| Index ^ |
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| 2. Comparison of Service Connections |
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As at end of |
No. of Connection |
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2006 |
4,439 |
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2007 |
5,083 |
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2008 |
5,435 |
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2009 |
5,729 |
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| Index ^ |
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| 3. Details of Schemes within the area |
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The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide. |
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| 3.1 Schemes which are presently in operation |
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Region |
Scheme |
Total no. of connections as end of 31st December 2009 |
Average Monthly Production (m3/ month) |
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1 |
Vavuniya District |
Vacuniya |
1,262 |
39,275 |
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2 |
Nadunkerny |
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- |
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3 |
Kilinochchi District |
Kilinochchi |
- |
- |
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4 |
Mannar District |
Mannar |
3,847 |
88,589 |
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5 |
Thirukatheeswaram |
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6 |
Vankalai |
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7 |
Erukkilampiddi |
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8 |
Murunkan |
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9 |
Thoddakadu |
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10 |
Mantai |
- |
60 |
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11 |
Talaimannar |
- |
- |
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12 |
Vidathalthivu |
- |
- |
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13 |
Jaffna District |
Kayts |
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14 |
Vaddukoddai |
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15 |
Watharawathai |
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16 |
Chunnakam |
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17 |
Velvettithurai |
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18 |
Karainagar |
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19 |
Araly South |
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20 |
Karaveddy |
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21 |
Velanai |
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22 |
Nainativu |
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23 |
Analativu |
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24 |
Kanpolai |
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25 |
Thevanpiddi |
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26 |
Kankesanturai |
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27 |
Point Pedro |
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Total |
5,729 |
144,241 |
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| Index ^ |
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| 4. Contact Details |
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Postal Address |
Regional Support Centre (Northern)
National Water Supply & Drainage Board
Mannar Road
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Vavuniya |
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Telephone |
+94 42 2222269
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Fax |
+94 42 2225088 |
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Deputy General Manager |
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Name |
Mr. Duleep Gunawardena |
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Mobile |
+94 77 2240579 |
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E-mail |
dgmnorth@waterboard.lk |
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Assistant General Manager (Northern) |
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Name |
Mr. T. Barathithasan |
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Telephone |
+94 21 2223742
+94 24 3248042
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Fax |
+94 21 2227965
+94 24 2225088 |
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Mobile |
+94 77 7871235 |
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E-mail |
agmnorth@waterboard.lk |
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Managers (Operational & Maintenance) |
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Jaffna |
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Name |
Mrs. B. Suganiya |
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Telephone |
+94 21 2223742
+94 21 2228962
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Fax |
+94 21 2227965 |
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Mobile |
+94 77 3059634 |
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E-mail |
managerjaf@waterboard.lk |
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Vavuniya |
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Name |
Mr. S. C. Rathnayake |
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Telephone |
+94 24 3248025
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Fax |
+94 24 2225088 |
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Mobile |
+94 77 2386178 |
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| Index ^ |
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| 5. Key Facts and Figures |
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| 5.1 Service Standard Indicators |
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| Service Indicators |
RSC (Northern) 2008 |
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Regional Average |
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| Water Coverage (%) Pipe System maintained by NWSDB |
3.8% |
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| Per Capita Consumption (l/c/d) |
116.7 |
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| Water Availability (hours) |
3.7 |
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| Water Quality - Bacteriological Quality Compliance |
96.2% |
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| Water Quality - Bacteriological Testing Compliance |
100.0% |
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| Water Quality - All Samples Compliance |
96.3% |
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| Sewerage Coverage (%) |
- |
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| 5.2 Operational Indicators |
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| Operational Indicators
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RSC (Northern) 2008 |
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Regional Average |
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| Non-Revenue Water (%) |
16.4% |
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| Non-Revenue Water - m3/conn/day |
0.12 |
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| Defective Meters per '000 connections |
22 |
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| Total Staff/ 1000 connection |
20 |
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| Operational Staff/ 1000 connection |
15 |
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| Estimated Bills/ 1000 connections |
168 |
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| 5.3 Performance in Customer Service |
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| Customer Service Indicators
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RSC (Northern) 2008 |
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Regional Average |
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| Response to requests for new service connections (%) |
76.9% |
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| Customer Complaints Volume (Complaints/ 1000 connection) |
17.7 |
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| Customer Complaints Resolution |
83.3% |
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| 5.4 Key Performance Indicators (KPIs) |
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| Financial KPIs
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RSC (Northern) 2008 |
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Regional Average |
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| Collection Ratio (%) |
78.4% |
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| Accounts Receivable Period (months) |
7.2 |
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| Collectable Accounts Receivable Period (months) |
2.9 |
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| Operating Ratio |
1.98 |
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| Production Cost (LKR/ m3 Produced) |
56.46 |
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| Average Tariff (LKR/ m3 Sold) |
25.64 |
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| Stock Efficiency (LKR/ connection) |
n/a |
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| Index ^ |
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All Island toll free Call Centre
for seeking information of our activities or for any complaints to the NWSDB on breakdowns, interruptions and water leaks.
Call 1939 |
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| ::: Updated on 2010.03.18 ::: |
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© 2010 National Water Supply and Drainage Board. All rights reserved. |
Northen 