| Regional Support Centre (North - Western) [Puttalam and Kurunegala Districts] |
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| Index |
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Location of the Area |
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Connection Details |
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Details of Schemes within the area |
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Contact Details |
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Key Facts & Figures |
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Under the present setup of RSC (North Western), both Deputy General Manager (DGM) and Assistant General Manager (AGM) look after the O&M functions in addition to their development functions. The Manager (O&M) usually coordinates with the AGM for his normal O&M functions but in the case of development functions like rehabilitation, he involves the DGM. In addition budgetary controls are also being managed through the DGM’s office.
The District Engineer (DE) Kurunegala office is located within the same premises as the Manager (O&M) office as a result of which the independence and identity of DE’s office Kurunegala is in question. Most of the coordination and consumer relation functions are commonly handled at both offices but in some instances customers tend to bypass the DE and directly access the Manager (O&M). In contrast, the DE office Puttalam which is located in Chilaw which is far away from the Manager (O&M) Kurunegala office appears to be functioning better. A major portion of the service connections are now in Puttalam district compared to Kurunegala district which has developed only a limited number of water supply systems in the past. |
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| 1. Location of the Area |
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Statistics of the Area |
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Total Area |
7,888.0 km2 |
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Population (2001) |
2,169,892 |
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Population (2009)* |
2,320,000 |
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Population Density (2009) |
294.1/km2 |
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* Estimated mid year Population by the Department of Census and Statistics - Sri Lanka |
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Please click on map to enlarge it. |
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Puttalam District Map |
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Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka. |
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Kurunegala District Map |
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Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka. |
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| Index ^ |
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| 2. Comparison of Service Connections |
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As at end of |
No. of Connection |
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2006 |
26,218 |
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2007 |
28,470 |
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2008 |
32,684 |
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2009 |
36,347 |
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| Index ^ |
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| 3. Details of Schemes within the area |
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The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide. |
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| 3.1 Schemes which are presently in operation |
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Region |
Scheme |
Total no. of connections as end of 31st December 2009 |
Average Monthly Production (m3/ month) |
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1 |
Kurunegala Distrct |
Polgahawela |
2,715 |
74,822
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Alawwa |
763 |
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Ambanpola |
593 |
8,225 |
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Ogodapola |
306 |
4,930 |
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Dambadeniya |
942 |
15,326 |
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Narammala |
1,567 |
24,373 |
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Nikaweratiya |
489 |
10,983 |
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Pannala |
312 |
6,404 |
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Gokarella |
315 |
6,887 |
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10 |
Wariyapola |
1,005 |
15,444 |
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Dodamgaslanda |
528 |
8,240 |
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12 |
Giriulla |
653 |
10,956 |
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13 |
Galgamuwa |
1,036 |
18,430 |
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14 |
Rambadagalla |
522 |
8,958 |
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15 |
Udugama |
17 |
216 |
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Kurunegala |
- |
197,060 |
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17 |
Hettipola |
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7,429 |
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18 |
Wannigama |
154 |
2,409 |
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Padeniya |
108 |
481 |
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Buluwala |
- |
- |
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Lake Side |
10 |
- |
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Kurunegala District |
Rahamathnagar |
910 |
12,585 |
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Kakkapalliya |
3,277 |
52,226 |
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Andigama |
278 |
3,445 |
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Chilaw |
6,032 |
117,356 |
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Puttalam |
9,186 |
198,926 |
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27 |
Anamaduwa |
734 |
13,655 |
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28 |
Wennappuwa |
1,231 |
18,826 |
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Dankotuwa |
1,314 |
25,886 |
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30 |
Nattandiya |
1,347 |
23,257 |
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31 |
Samudigama |
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Total |
36,344 |
887,734 |
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| 3.2 Ongoing Projects |
| 3.2.1 Small and Medium Water Supply Projects |
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Project Name |
No. of Beneficiaries |
Total Cost Estimate (Rs. Million) |
Duration |
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From |
To |
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Karukkapone Water Supply |
2,500 |
51.4 |
January 1999 |
December 2010 |
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| Index ^ |
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| 4. Contact Details |
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Postal Address |
Regional Support Centre (North Western)
National Water Supply & Drainage Board
Dambulla Road,
Kurunegala |
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Telephone |
+94 37 2221161
+94 37 2223158
+94 37 2225862
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Fax |
+94 37 2230086
+94 37 2231690
+94 37 2231401 |
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Deputy General Manager |
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Name |
Mr. D. U. Sumanasekara |
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Mobile |
+94 77 7263585 |
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E-mail |
dgmnw@waterboard.lk |
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Assistant General Manager (North Western Province) |
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Name |
Mr. G. V. Wijeratna |
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Telephone |
+94 37 2221161
+94 37 2223158
+94 37 2225862 |
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Mobile |
+94 77 3104265 |
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E-mail |
agmnw@waterboard.lk |
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Managers (Operational & Maintenance) |
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Kurunegala |
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Name |
Mr. M. A. G. Susantha |
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Telephone/ Fax |
+94 37 2221161
+94 37 2223158
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Fax |
+94 37 2231401 |
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Mobile |
+94 77 2017799 |
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E-mail |
managerkuru@waterboard.lk |
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Responsibility Areas |
Kurunegala, Dodamgaslanda, Rambodagalle, Gokarella, Nikaweratiya, Hettipola, Ambanpola, Galgamuwa, Wariyapola, Pannala, Giriulla, Dambadeniya, Polgahawela, Alawwa, Narammala, Chilaw, Puttalam, Dankotuwa, Wennappuwa, Naththandiya, Anamaduwa, Kakkapalliya, Nelumpokuna |
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| Index ^ |
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| 5. Key Facts and Figures |
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| 5.1 Service Standard Indicators |
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| Service Indicators |
RSC (North Western) 2008 |
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Regional Average |
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| Water Coverage (%) Pipe System maintained by NWSDB |
5.9% |
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| Per Capita Consumption (l/c/d) |
99.7 |
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| Water Availability (hours) |
12.9 |
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| Water Quality - Bacteriological Quality Compliance |
97.7% |
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| Water Quality - Bacteriological Testing Compliance |
100.0% |
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| Water Quality - All Samples Compliance |
40.9% |
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| Sewerage Coverage (%) |
- |
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| 5.2 Operational Indicators |
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| Operational Indicators
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RSC (North Western) 2008 |
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Regional Average |
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| Non-Revenue Water (%) |
13.8% |
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| Non-Revenue Water - m3/conn/day |
0.10 |
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| Defective Meters per '000 connections |
8 |
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| Total Staff/ 1000 connection |
9 |
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| Operational Staff/ 1000 connection |
8 |
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| Estimated Bills/ 1000 connections |
18 |
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| 5.3 Performance in Customer Service |
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| Customer Service Indicators
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RSC (North Western) 2008 |
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Regional Average |
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| Response to requests for new service connections (%) |
100.0% |
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| Customer Complaints Volume (Complaints/ 1000 connection) |
56.6 |
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| Customer Complaints Resolution |
86.9% |
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| 5.4 Key Performance Indicators (KPIs) |
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| Financial KPIs
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RSC (North Western) 2008 |
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Regional Average |
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| Collection Ratio (%) |
99.1% |
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| Accounts Receivable Period (months) |
1.6 |
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| Collectable Accounts Receivable Period (months) |
0.1 |
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| Operating Ratio |
1.69 |
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| Production Cost (LKR/ m3 Produced) |
31.70 |
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| Average Tariff (LKR/ m3 Sold) |
15.31 |
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| Stock Efficiency (LKR/ connection) |
2,672 |
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| Index ^ |
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All Island toll free Call Centre
for seeking information of our activities or for any complaints to the NWSDB on breakdowns, interruptions and water leaks.
Call 1939 |
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| ::: Updated on 2010.03.16 ::: |
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© 2010 National Water Supply and Drainage Board. All rights reserved. |
North Western