| Regional Support Centre (Sabaragamuwa) [Ratnapura and Kegalle Districts] |
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| Index |
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Location of the Area |
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Connection Details |
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Details of Schemes within the area |
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Contact Details |
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Key Facts & Figures |
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Sabaragamuva RSC was established only a few years back as formerly it was part of the
Central RSC. After reorganizing the RSCs in line with provincial boundaries, it was decided to
have a separate RSC for Sabaragamuwa. At present two Assistant General Managers (AGMs)
are working under the Deputy General Manager (DGM-RSC) and are both located in the
respective provinces. Practically the AGM-.Sabaragamuwa is looking after both the O&M and
development functions in Sabaragamuwa Province under the guidance of the DGM- RSC. The
managers (O&M) of Ratnapura and Kegalle regions report directly to the AGM – Sabaragamuwa
for their normal day to day functions.
In general, the DGM is responsible for both O&M and development functions within the RSC.His
main role on O&M would be the overall monitoring and coordination with the HO and line
agencies in order to facilitate smooth operation. The DGM’s involvement in the development
functions specifically in the rehabilitation and augmentation is also quite significant. In addition
budgetary controls are also being done through the DGM’s office. |
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| 1. Location of the Area |
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Statistics of the Area |
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Total Area |
4,902.0 km2 |
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Population (2001) |
1,801,331 |
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Population (2009)* |
1,926,000 |
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Population Density (2009) |
392.9/km2 |
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* Estimated mid year Population by the Department of Census and Statistics - Sri Lanka |
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Please click on map to enlarge it. |
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Ratnapura District Map |
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Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka. |
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Kegalle District Map |
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Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka. |
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| Index ^ |
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| 2. Comparison of Service Connections |
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As at end of |
No. of Connection |
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2006 |
52,139 |
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2007 |
57,363 |
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2008 |
62,340 |
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2009 |
66,121 |
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| Index ^ |
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| 3. Details of Schemes within the area |
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The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide. |
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| 3.1 Schemes which are presently in operation |
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Region |
Scheme |
Total no. of connections as end of 31st December 2009 |
Average Monthly Production (m3/ month) |
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1 |
Rathnapura Distrct |
Nivithigala |
854 |
18,023 |
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Embilipitiya |
7,711 |
203,723 |
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Kahawatte |
1,506 |
31,158 |
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Rathnapura |
7,393 |
198,099 |
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Udawalawa |
3,215 |
63,201 |
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Balangoda |
4,291 |
97,193 |
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7 |
Dehiowita |
1,285 |
19,245 |
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Eheliyagoda |
2,132 |
50,603 |
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Pelmadulla |
1,986 |
42,265 |
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10 |
Gonagaldeniya |
97 |
1,866 |
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11 |
Ruwanwella |
2,355 |
46,703 |
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Kannantota |
745 |
12,919 |
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13 |
Kegalle District |
Warakapola |
1,158 |
29,634 |
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14 |
Rambukkana |
3,039 |
255,315 |
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15 |
Kegalle |
7,505 |
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15 |
Mawanella/ Aranayake |
19,858 |
330,035 |
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Bulathkohupitiya |
372 |
6,031 |
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Yatiyanthota |
407 |
7,855 |
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Total |
65,909 |
1,411,904 |
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| Index ^ |
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| 3.2 Ongoing Projects |
| 3.2.1 Small and Medium Water Supply Projects |
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Project Name |
No. of Beneficiaries |
Total Cost Estimate (Rs. Million) |
Duration |
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From |
To |
1 |
Embilipitya Water Supply |
84,000 |
363.0 |
September 2003 |
December 2012 |
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Nivithigala Water Supply |
14,500 |
99.1 |
January 1999 |
December 2012 |
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Udawalawa Water Supply Stage I & II |
9,400 |
464.6 |
January 1999 |
December 2011 |
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Yatiyanthota Water Supply |
51,000 |
151.9 |
September 2003 |
December 2012 |
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Pelmadulla Water Supply |
47,000 |
194.8 |
January 2000 |
December 2010 |
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6 |
Galigamuwa Water Supply |
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841.0 |
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December 2012 |
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| Index ^ |
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| 4. Contact Details |
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Postal Address |
Regional Support Centre (Sabaragamuwa)
National Water Supply & Drainage Board
2nd Floor,
New Kanchana Building,
Divrumpitiya,
Gatahetta |
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Telephone |
+94 36 2233701-3
+94 36 2233752-3 |
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Fax |
+94 36 2233702
+94 36 2233701
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Deputy General Manager |
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Name |
Mr. W. A. N. Wickramathunga |
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Telephone |
+94 36 2233701 |
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Mobile |
+94 77 7272952 |
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E-mail |
dgmsab@waterboard.lk |
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Assistant General Manager (Sabaragamuwa) |
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Name |
Mr. G. G. N. Gunawardana |
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Telephone |
+94 36 2233702 |
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Mobile |
+94 77 3129441 |
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E-mail |
agmsabaragamuwa@waterboard.lk |
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Managers (Operational & Maintenance) |
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Ratnapura |
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Name |
Mr. T. D. Pitagampola |
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Telephone/ Fax |
+94 45 2228033
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Mobile |
+94 77 7264856 |
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E-mail |
managerrp@waterboard.lk |
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Responsibility Areas |
Embilipitiya, Rathnapura, Nivithigala, Eheliyagoda, Udawalawa, Balangoda, Pelmadulla, Kahawatte |
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Kegalle |
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Name |
Mr. Lalith Wijesinghe |
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Telephone/ Fax |
+94 35 2231027
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Mobile |
+94 77 2442063 |
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E-mail |
managerkegalle@waterboard.lk |
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Responsibility Areas |
Kegalle, Mawanella, Aranayake, Ruwanwella, Dehiowita, Warakapola, Yatiyanthota |
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| Index ^ |
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| 5. Key Facts and Figures |
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| 5.1 Service Standard Indicators |
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| Service Indicators |
RSC (Central) 2008 |
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Regional Average |
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| Water Coverage (%) Pipe System maintained by NWSDB |
9.3% |
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| Per Capita Consumption (l/c/d) |
138.5 |
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| Water Availability (hours) |
18.6 |
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| Water Quality - Bacteriological Quality Compliance |
92.8% |
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| Water Quality - Bacteriological Testing Compliance |
100.0% |
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| Water Quality - All Samples Compliance |
98.3% |
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| Sewerage Coverage (%) |
- |
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| 5.2 Operational Indicators |
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| Operational Indicators
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RSC (Central) 2008 |
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Regional Average |
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| Non-Revenue Water (%) |
37.8% |
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| Non-Revenue Water - m3/conn/day |
0.28 |
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| Defective Meters per '000 connections |
44.9 |
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| Total Staff/ 1000 connection |
7.4 |
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| Operational Staff/ 1000 connection |
6.0 |
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| Estimated Bills/ 1000 connections |
18.9 |
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| 5.3 Performance in Customer Service |
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| Customer Service Indicators
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RSC (Central) 2008 |
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Regional Average |
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| Response to requests for new service connections (%) |
94.6% |
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| Customer Complaints Volume (Complaints/ 1000 connection) |
34.9 |
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| Customer Complaints Resolution |
94.3% |
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| 5.4 Key Performance Indicators (KPIs) |
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| Financial KPIs
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RSC (Central) 2008 |
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Regional Average |
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| Collection Ratio (%) |
99.7% |
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| Accounts Receivable Period (months) |
3.8 |
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| Collectable Accounts Receivable Period (months) |
1.7 |
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| Operating Ratio |
1.42 |
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| Production Cost (LKR/ m3 Produced) |
24.60 |
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| Average Tariff (LKR/ m3 Sold) |
20.71 |
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| Stock Efficiency (LKR/ connection) |
1,888 |
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| Index ^ |
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All Island toll free Call Centre
for seeking information of our activities or for any complaints to the NWSDB on breakdowns, interruptions and water leaks.
Call 1939 |
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| ::: Updated on 2010.03.21 ::: |
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© 2010 National Water Supply and Drainage Board. All rights reserved. |
Sabaragamuwa 