Regional Support Centre (Southern)
| Regional Support Centre (Southern) [Galle, Matara and Hambantota Districts] |
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| Index |
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Location of the Area |
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Connection Details |
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Details of Schemes within the area |
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Contact Details |
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Key Facts & Figures |
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Under the present administrative setup of Southern RSC, both the Deputy General Manager
(DGM) and the Assistant General Manager (AGM) are looking after the operations and
maintenance (O&M) in addition to the development functions. The Manager (O&M) often
coordinates with the AGM for his day to day O&M functions. In the case of development
functions however like rehabilitation, the involvement of the DGM is quite significant. Budgetary
controls are also being done through the DGM’s office.
At present, the number of water supply systems within the respective regions are as follows:
- Galle Region- 15 WS Schemes, about 55,000 service connections
- Matara Region- 11 WS Schemes, about 57,100 service connections
- Hambantota Region - 18 WS Schemes, about 50,400 service connections
Depending upon the magnitude of service connections, an officer in-charge is being appointed
to manage the water systems. In general if there are over 5000 service connections within a
water system, then one senior Engineering assistant is appointed as officer in-charge. Otherwise
one officer manages several schemes, the number of which depends upon the complexity of the
schemes and the geography. The District/ Area Engineer setup is prevailing to facilitate the
technical and administrative support to the OICs for their O&M functions. The development that
has taken place in Hambantota district in the recent past towards expansion of water supply
coverage has been considerably higher than that of the other two districts.
There are three sewerage schemes in operation, two in Galle district and the other in
Hambantota district. These are serving specific industrial or commercial purposes and should
not be considered as a municipal sewer system in a city. |
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| 1. Location of the Area |
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Statistics of the Area |
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Total Area |
5,559.0 km2 |
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Population (2001) |
2,278,271 |
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Population (2009)* |
2,470,000 |
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Population Density (2009) |
444.3/km2 |
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* Estimated mid year Population by the Department of Census and Statistics - Sri Lanka |
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Please click on map to enlarge it. |
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Galle District Map |
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Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka. |
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Matara District Map |
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Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka. |
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Hambantota District Map |
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Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka. |
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| Index ^ |
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| 2. Comparison of Service Connections |
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As at end of |
No. of Connection |
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2006 |
137,469 |
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2007 |
153,549 |
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2008 |
172,663 |
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2009 |
188,550 |
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| Index ^ |
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| 3. Details of Schemes within the area |
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The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide. |
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| 3.1 Schemes which are presently in operation |
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Region |
Scheme |
Total no. of connections as end of 31st December 2009 |
Average Monthly Production (m3/ month) |
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1 |
Galle District |
Galle |
19,695 |
636,916 |
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2 |
Hikkaduwa |
11,167 |
209,606 |
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Hapugala |
2,494 |
136,474 |
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Bope-Poddala |
4,556 |
- |
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5 |
Elpitiya |
866 |
16,219 |
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6 |
Pitigala |
272 |
5,407 |
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7 |
Baddegama |
696 |
16,117 |
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8 |
Ambalangoda |
9,113 |
269,918 |
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9 |
Balapitiya |
4,854 |
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10 |
Batapola |
613 |
10,468 |
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11 |
Akmeemana |
1,965 |
31,666 |
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12 |
Habaraduwa |
3,746 |
71,480 |
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13 |
Ahangama |
2,389 |
55,811 |
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14 |
Koggala |
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Matara District |
Deniyaya |
616 |
12,121 |
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Urubokka |
234 |
4,136 |
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Weligama |
7,602 |
136,665 |
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Matara (Nupe) |
27,984 |
655,996 |
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Matara (Malimboda) |
3,330 |
54,113 |
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Karagoda - Uyangoda |
1,750 |
34,860 |
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Gandara |
4,688 |
83,781 |
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Kudawella |
2,249 |
40,227 |
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Devinuwara |
2,092 |
64,875 |
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Kottegoda |
4,672 |
71,193 |
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Dikwella |
6,328 |
113,733 |
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26 |
Makandura |
97 |
340 |
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27 |
Hambantota District |
Kirindi Oya |
8,384 |
145,482 |
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Thissamaharama |
2,640 |
50,525 |
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Tangalle |
6,401 |
575,404 |
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Ambalantota Group |
6,479 |
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Ranna Group |
6,991 |
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Hungama |
7,956 |
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Kataragama |
4,302 |
106,214 |
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Beliatta |
4,569 |
72,830 |
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Kirinda |
4,036 |
47,088 |
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Bundala |
2,497 |
10,709 |
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Agunakolapalessa |
663 |
54,426 |
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Katuwana |
2,401 |
18,049 |
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Ridiyagama |
1,061 |
10,664 |
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Walasmulla |
508 |
17,902 |
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Sooriyawewa |
878 |
53,738 |
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Kirama |
3,150 |
8,541 |
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Muruthawela |
541 |
23,087 |
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Talunna |
These Schemes are now integrated with other Schemes |
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Debarawewa |
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Lunugamwehera |
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Unakuruwa |
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48 |
Sinbopura |
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Total |
187,525 |
3,926,780 |
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| Index ^ |
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| 3.2 Ongoing Projects |
| 3.2.1 Small and Medium Water Supply Projects |
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Project Name |
No. of Beneficiaries |
Total Cost Estimate (Rs. Million) |
Duration |
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From |
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1 |
Akuressa Water Supply |
2,000 |
338.6 |
January 1999 |
December 2010 |
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Thihagoda Water Supply |
5,000 |
162.1 |
January 2001 |
December 2010 |
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Udugama Water Supply |
3,000 |
145.5 |
April 2001 |
December 2010 |
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Pitabeddara Water Supply |
5,000 |
97.0 |
April 2001 |
December 2010 |
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Radampola Water Supply |
5,000 |
198.0 |
January 2004 |
December 2010 |
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Hakmana Water Supply |
175,000 |
140.2 |
January 2008 |
December 2011 |
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| 3.2.2 Large Scale Water Supply and Sanitation Projects |
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Project Name (Donor) |
No. of Beneficiaries |
Total Cost Estimate (Rs. Million) |
Duration |
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From |
To |
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1 |
Greater Galle Augmentation Water Supply - Stage II (Korea) |
160,000 |
3,744.0 |
December 2007 |
2010 |
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Rehabilitation & Augmentation of Kirindi Oya Water Supply (Austria) |
30,000 |
2,105.0 |
February 2007 |
2010 |
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Ruhunupura Water Supply Development |
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13,312.0 |
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| Inter-Provincial Projects |
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Secondary Towns Rural Community Based Water Supply & Sanitation (ADB 4th Project) |
968,000 (Water) & 171,500 (Sanitation) |
19,272.0 |
2004 |
2110 |
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Augmentation of Nawalapitiya, Ampara and Koggala Water Supply (KfW German) |
86,000 |
2,700.0 |
January 2001 |
2010 |
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Hambantota/ Ambalantota, Weligama, Kataragama Implementation Project & Badulla, Bandarawela Integrated Feasibility Studies |
150,000 & Service Level Improvements to 200,000 |
2,126.0 |
November 2004 |
2010 |
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| Index ^ |
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| 4. Contact Details |
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Postal Address |
Regional Support Centre (Southern)
National Water Supply & Drainage Board
Paburana,
Matara |
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Telephone |
+94 41 2229792
+94 41 2222105 |
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Fax |
+94 41 2224769 |
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Deputy General Manager |
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Name |
Mr. W. B. G. Fernando |
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Mobile |
+94 77 7489660 |
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E-mail |
dgmsouthern@waterboard.lk |
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Assistant General Manager (Southern) |
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Name |
Mr. T. W. S. Perera |
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Mobile |
+94 77 7725294 |
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E-mail |
agmsouthern@waterboard.lk |
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Managers (Operational & Maintenance) |
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Matara |
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Name |
Mr. W. K. Dharmadasa |
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Telephone |
+94 41 2229791
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Fax |
+94 41 2222182 |
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Mobile |
+94 77 2442074 |
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E-mail |
managermt@waterboard.lk |
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Responsibility Areas |
Malimbada, Nadugala, Uyanwatte, Mirissa, Matara, Devinuwara, Gandara, Kottegoda, Dikwella, Kudawella, Hallala, Karagoda, Uyangoda, Makandura, Weligama, Deiyaya, Urubokka |
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Galle |
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Name |
Mr. H. T. P. de Silva |
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Telephone |
+94 91 2242446
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Fax |
+94 91 2241152 |
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Mobile |
+94 77 2442060 |
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E-mail |
managergl@waterboard.lk |
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Responsibility Areas |
Galle, Wackwella, Bope, Poddala, Hikkaduwa, Ambalangoda, Balapitiya, Baddegama, Batapola, Elpitiya, Pitigala, Koggala, Ahangama, Hapugala, Akmeemana, Habaraduwa |
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Hambantota |
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Name |
Mr. I. D. Wijesiri |
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Telephone |
+94 47 2220860
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Fax |
+94 47 2222037 |
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Mobile |
+94 77 2442061 |
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E-mail |
managerham@waterboard.lk |
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Responsibility Areas |
Ambalantota, Ridiyagama, Thissamaharama, Kataragama, Beralihela, Weerawila, Tangalle, Walasmulla, Hungama, Beliatta, Sooriyawewa, Angunakolapelassa, Katuwana, Muruthuwela |
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| Index ^ |
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| 5. Key Facts and Figures |
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| 5.1 Service Standard Indicators |
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| Service Indicators |
RSC (Southern) 2008 |
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Regional Average |
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| Water Coverage (%) Pipe System maintained by NWSDB |
35.1% |
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| Per Capita Consumption (l/c/d) |
103.6 |
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| Water Availability (hours) |
22.4 |
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| Water Quality - Bacteriological Quality Compliance |
96.5% |
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| Water Quality - Bacteriological Testing Compliance |
100.0% |
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| Water Quality - All Samples Compliance |
84.8% |
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| Sewerage Coverage (%) |
0.3% |
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| 5.2 Operational Indicators |
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| Operational Indicators
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RSC (Southern) 2008 |
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Regional Average |
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| Non-Revenue Water (%) |
30.5% |
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| Non-Revenue Water - m3/conn/day |
0.27 |
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| Defective Meters per '000 connections |
17.3 |
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| Total Staff/ 1000 connection |
6.5 |
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| Operational Staff/ 1000 connection |
3.5 |
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| Estimated Bills/ 1000 connections |
44.9 |
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| 5.3 Performance in Customer Service |
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| Customer Service Indicators
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RSC (Southern) 2008 |
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Regional Average |
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| Response to requests for new service connections (%) |
90.2% |
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| Customer Complaints Volume (Complaints/ 1000 connection) |
127.7 |
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| Customer Complaints Resolution |
86.3% |
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| 5.4 Key Performance Indicators (KPIs) |
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| Financial KPIs
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RSC (Southern) 2008 |
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Regional Average |
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| Collection Ratio (%) |
99.3% |
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| Accounts Receivable Period (months) |
3.0 |
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| Collectable Accounts Receivable Period (months) |
1.2 |
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| Operating Ratio |
1.26 |
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| Production Cost (LKR/ m3 Produced) |
21.52 |
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| Average Tariff (LKR/ m3 Sold) |
16.32 |
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| Stock Efficiency (LKR/ connection) |
2,227 |
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All Island toll free Call Centre
for seeking information of our activities or for any complaints to the NWSDB on breakdowns, interruptions and water leaks.
Call 1939 |
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| ::: Updated on 2010.03.17 ::: |
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© 2010 National Water Supply and Drainage Board. All rights reserved. |
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Southern 