A new online payment system has been included in the NWSDB Official web site enabling you to pay the water bills online. The old system based on the prior registration based on National Identity Card has be discontinued.
The new system is highly convenient and much easy to operate. It allows payments using credit cards through the government online payment portal developed by the Information and Communication Technology Agency of Sri Lanka.

Please note that this is the standard payment potal launched by ICTA to accept payments on government services. A convenience fee is a standrad feature of this portal.

You can use you eServices account, facebook account, google account, Hotmail account or LinkedIn account to login to the payment portal.


If you don’t have any of google, facebook, hotmal or linkedIn account, you can get registered in the eServices portal of the ICTA. Simply follow the instructions on the screen you see once you click on the eServices link above.
To get registered in the eServices portal, supply you personal information and click on submit button provided in the bottom of the screen. If the submit button is not visible, pl. maximize the window to see the button.
If you have any questions on this new system you may contact Mr. Sujith (ICTA) on 0773246978 or Mr. Johns (NWSDB) on 0773487649 for any assistance.
Any inconveniences during the initial period after this change over is regretted and once you get acquainted with this new system you will understand that the change would be much convenient, easy and quicker to make online payments.

As some customers who attempted to pay online through this system has commented, they have received 'Record not found' error. This will be corrected very soon after uploading of latest customer account details to this portal (which is now underway).

If any of your payments are not applied to your bills, you may please contact the NWSDB Commercial Division.