As at end of No. of Connection
2006 127,435
2007 136,790
2008 148,036
2009 156,036
2010 163,211
2011 171,242
2012 182,202
2013 194,107
 2014  207,563
 2015  220,019
 2016  236,424
2017 252,902
2018 261,766
2019 274,329
2020(Jan)

275,283

2021(Jan)

285,546

Connection varariation

 

 

Schemes which are presently in operation

 

Region Scheme Total no. of Connections  end of Jan 2021 Average Monthly Consumption (m3/ month)
Dehiwala Region  Dehiwala 63,806 3,561,459
Moratuwa 49,269
Kalutara Region        Wadduwa 18,183 307,186
Kalutara 19,339 547,612
Bombuwala 3,730 69,055
Pilaminawatte
Payagala 10,716 244,176
Beruwala 11,612 268,395
Aluthgama 10,991 179,942
Matugama 479 8,620
Panadura/Horana Region     Horana 15,938 329,686
Bandaragama 19,644 285,022
Keselwatte 46,742 1,102,909
Panadura
Ingiriya 1,604 28,894
Kubuka 13,493 208,221
Total 285,546  7,141,177

Service Indicators 

At end of

January 2021

Regional Average
Water Coverage (%) Pipe System maintained by NWSDB 56.85%
Water Availability (hours) 24
Water Quality - Bacteriological Quality Compliance 100%
Water Quality - Bacteriological Testing Compliance 100%
Water Quality - All Samples Compliance 100%

Operational Indicators

Operational Indicators At end of
January 2021
Regional Average
Non-Revenue Water (%) 24.05%
Defective Meters per '000 connections 6.72
Operational Staff/ 1000 connection 2.41
Estimated Bills/ 1000 connections 26.47

Performance in Customer Service

Customer Service Indicators At end of
January 2021
Regional Average
Response to requests for new service connections (%) 100%
Customer Complaints Volume (Complaints/ 1000 connection) 13.79
Customer Complaints Sold  

Key Performance Indicators (KPIs)

Financial KPIs At end of
January 2021
Regional Average
 Accounts Receivable Period (months) 2.74
Operating Ratio 0.39
Stock Efficiency (LKR/ connection) 1,355.70