As at end of No. of Connection
2006 127,435
2007 136,790
2008 148,036
2009 156,036
2010 163,211
2011 171,242
2012 182,202
2013 194,107
 2014  207,563
 2015  220,019
 2016  236,424
2017 252,902
2018 261,766
2019 274,329
2020

284,316

2021(Aug)

292,751

Connection varariation

 

 

Schemes which are presently in operation

 

Region Scheme Total no. of Connections  end of Aug 2021 Average Monthly comsumption (m3/ month)
Dehiwala Region  Dehiwala 64,362

1,486,056

1,006,462

Moratuwa 49,617
Kalutara Region        Wadduwa 18,751 277,007
Kalutara 19,772 376,794
Bombuwala 3,819 61,444
Pilaminawatte
Payagala 10,834 185,302
Beruwala 11,735 214,218
Aluthgama 11,092 135,743
Matugama 479 6,042
Panadura/Horana Region     Horana 17,236 272,156
Bandaragama 20,600 323,793
Keselwatte 47,841 907,077
Panadura
Ingiriya 1,773 24,728
Kubuka 14,842 212,610
Total 292,753 5,489,432

Service Indicators 

At end of

August 2021

Regional Average
Water Coverage (%) Pipe System maintained by NWSDB 56.85%
Water Availability (hours) 24
Water Quality - Bacteriological Quality Compliance 100%
Water Quality - Bacteriological Testing Compliance 100%
Water Quality - All Samples Compliance 100%

Operational Indicators

Operational Indicators At end of
August 2021
Regional Average
Non-Revenue Water (%) 24.39%
Defective Meters per '000 connections 7.54
Operational Staff/ 1000 connection 2
Estimated Bills/ 1000 connections 38.54

Performance in Customer Service

Customer Service Indicators At end of
August 2021
Regional Average
Response to requests for new service connections (%) 100%
Customer Complaints Volume (Complaints/ 1000 connection) 10.71
Customer Complaints Sold 92%

Key Performance Indicators (KPIs)

Financial KPIs At end of
August 2021
Regional Average
 Accounts Receivable Period (months) 2.9
Operating Ratio 0.69
Stock Efficiency (LKR/ connection) 1,474.37