Key Facts and Figures
Total Service connections Vs Time in RSC (WN)
|
As at End of Year |
No. of Connections |
|
2012 |
178015 |
|
2013 |
198273 |
|
2014 |
220863 |
|
2015 |
23701 |
|
2016 |
256511 |
|
2017 June |
263029 |
Key Performance Indicators (KPIs) as at end of June 2017 - RSC (WN)
|
Key Result Areas |
Key Performance Indicators |
Formula |
Gampaha |
Kelaniya |
RSC (WN) |
|
Service Level |
Piped Water Connected Coverage(%) |
People served by piped service x 100 Total Regional Population |
21.26 |
77.37 |
43.52 |
|
Water Availability (hrs) |
No. of avg. hours water available to the consumers |
12 - 24 |
6 - 24 |
6 - 24 |
|
|
Water Quality (%) |
No. of samples passing bacteriological testing No. of samples collected |
98.46 |
100.00 |
99.48 |
|
|
Operational |
UFW(%) |
(Water Produced – Water Consumed)x100 Water Produced |
20.52 |
18.07 |
18.75 |
|
Staff/1000 Connections |
Total Staff Total Connections/1000 |
4.13 |
1.84 |
2.88 |
|
|
Energy Cost/ cum water Produced |
Total Energy cost Total Water Produced |
3.35 |
- |
3.35 |
|
|
Estimated Bills per 1000 connections |
No. of Estimated Bills for a period considered Total connections/1000 |
27.67 |
33.57 |
31.89 |
|
|
Defective meters per 1000 connections |
No. of defective meters for a period considered Total connections/1000 |
7.47 |
13.89 |
12.06 |
|
|
Financial |
Operating Ratio |
Operating Expenses Operating Revenue |
0.51 |
0.40 |
0.48 |
|
Debt age |
Total arrears without Current month billing |
0.58 |
1.16 |
0.63 |
|
|
Stock efficiency |
Stock Value No. of Connections |
2508.83 |
1522.47 |
1803.76 |
|
|
Customer Service |
Customer Complaints Received/1000 Connections (Nos.) |
Customer complaints received Total connections / 1000 |
4.28 |
1.93 |
2.60 |