Key Facts and Figures

Total Service connections Vs Time in RSC (WN)

As at End of Year

No. of Connections

2012

178015

2013

       198273

2014

       220863

2015

23701

2016

256511

2017 June

263029


Key Performance Indicators (KPIs) as at end of June 2017 - RSC (WN)

Key Result Areas

Key Performance Indicators

Formula

Gampaha

Kelaniya

RSC (WN)

Service Level

Piped Water Connected Coverage(%)

People served by piped service x 100 Total Regional Population

21.26

77.37

43.52

Water Availability (hrs)

No. of avg. hours water available to the consumers

12 - 24

6 - 24

6 - 24

Water Quality (%)

No. of samples passing bacteriological testing No. of samples collected

98.46

100.00

99.48

Operational

UFW(%)

(Water Produced – Water Consumed)x100 Water Produced

20.52

18.07

18.75

Staff/1000 Connections

Total Staff                                                Total Connections/1000

4.13

1.84

2.88

Energy Cost/ cum water Produced

Total Energy cost                                     Total Water Produced

3.35

-

3.35

Estimated Bills per 1000 connections

No. of Estimated Bills for a period considered                                               Total connections/1000

27.67

33.57

31.89

 

Defective meters per 1000 connections

No. of defective meters  for a period considered                                                      Total connections/1000

7.47

13.89

12.06

Financial

Operating Ratio

Operating Expenses                                 Operating Revenue

0.51

0.40

0.48

Debt age

Total arrears without Current month billing
Average Monthly Billing

0.58

1.16

0.63

Stock efficiency

Stock Value                                                                 No. of Connections

2508.83

1522.47

1803.76

Customer Service

Customer Complaints Received/1000 Connections (Nos.)

Customer complaints received                    Total connections / 1000

4.28

1.93

2.60