The North Western RSC is established in year 2008. As per the NWSDB organization structure a Deputy General Manager ~(DGM) is heading the RSC. He is supported by Assistant General Manager~(AGM) for developing works and Manager for Operation & Maintenance works.
The following are the main duties carried out by this RSC;
- The Work related Local Capital Budget Projects are done by the Planning & Design Division.
- Preparation and coordinating the Large Scale Foreign Funded Projects are done by the Sector Planning Division.
- Rehabilitation and Augmentation of Existing Water Supply Schemes are carried out by O&M Division.
- The Construction Work related Local Capital Budget Projects are supervised by the Construction Division.
- Billing and Revenue Collection are done by Commercial Section under Manager~(O&M).
- E&M Division for E&M Works Design and Construction Supervision.
The day to day activities are carried out under the DGM. The Manager~(O&M) and DE~(Kurunegala) Office are also located in the same premises of DGM Offices and DE~(Puttalam) is located in Puttalam
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A Customer Satisfaction Survey was initiated to develop the CSI (Customer Satisfaction Index) within the RSC
Productivity Development Programme was initiated in RSC(NW) as per the instructions given by the General Manager and necessary arrangements made to apply National Productivity awards in 2014 (Application submitted on June 2015) .Five applications were submitted by Regional Support Centre (NW), Ground Water Office (Wariyapola) ,Regional Lab(Kurunegala), Narammala Water Supply Scheme & Wariyapola Water Supply Scheme.
At the competition following awards were received in December 2015.
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Regional Support Centre (NW)
2nd place in Production & Service Sector - Medium Scale
Ground Water Office, Wariyapola
3rd place in Production & Service Sector - Small Scale.
Regional Lab, Kurunegala
Commendable Place in Production & Service Sector - Small Scale.
Narammala Water Supply Scheme
Commendable Place in Production & Service Sector - Small Scale.
And also held an appreciation ceremony to appreciate the employees in Wayamba Region under the participation of Vice Chairman & General Manager.
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Regional Support Centre (NW)
2nd place in Production & Service Sector - Medium Scale
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Ground Water Office, Wariyapola
3rd place in Production & Service Sector - Small Scale.
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Please click on map to enlarge it |
| Statistics of the Area |
| Total Area |
7,888.0 km2 |
| Population (2012) |
2,372,185 |
* Estimated mid year Population by the Department of Census and Statistics - Sri Lanka |
Click on below links to View or Download the original map published by the Survey Department of the Government of Sri Lanka.
| As at end of |
No. of Connection |
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| 2006 |
26,218 |
| 2007 |
28,470 |
| 2008 |
32,684 |
| 2009 |
36,347 |
| 2010 |
40,069 |
| 2011 |
46,500 |
| 2012 |
53,580 |
| 2013 |
58,805 |
The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide.
Schemes which are presently in operation
| Region |
Scheme |
Total no. of connections as end of 31st December 2013 |
Average Monthly Production (m3/ month) |
| Kurunegala Distrct |
Polgahawela |
4,050 |
64,059 |
| Alawwa |
1,340 |
19,407 |
| Ambanpola |
1,089 |
14,364 |
| Ogodapola |
441 |
7,272 |
| Dambadeniya |
1,490 |
24,650 |
| Narammala |
2,638 |
36,220 |
| Nikaweratiya |
2,366 |
50,317 |
| Pannala |
360 |
5,311 |
| Gokarella |
571 |
7,148 |
| Wariyapola |
2,533 |
32,033 |
| Dodamgaslanda |
655 |
9,113 |
| Giriulla |
1,305 |
23,622 |
| Galgamuwa |
1,510 |
24,207 |
| Rambadagalla |
717 |
10,399 |
| Udugama |
49 |
517 |
| Kurunegala |
- |
178,824 |
| Hettipola |
- |
9,257 |
| Wannigama |
168 |
2,061 |
| Padeniya |
353 |
- |
| Buluwala |
154 |
- |
| Lake Side |
10 |
- |
| Puttalam District |
Rahamathnagar |
1,705 |
23,280 |
| Kakkapalliya |
6,095 |
94,002 |
| Andigama |
395 |
4,408 |
| Chilaw |
6,713 |
121,279 |
| Puttalam |
11,401 |
209,838 |
| Anamaduwa |
967 |
11,348 |
| Wennappuwa |
1,484 |
22,154 |
| Dankotuwa |
3,544 |
62,321 |
| Nattandiya |
2,179 |
30,379 |
| Samudigama |
- |
- |
| Total |
56,284 |
1,097,790 |
Ongoing Projects
Small and Medium Water Supply Projects
| Project Name |
No. of Beneficiaries |
Total Cost Estimate
(Rs. Million) |
Duration |
| From |
To |
| Nikaweratiya, Maho, Wariyapola Water Supply Project |
60,000 |
996.7 |
1999 |
2014 |
| Ibbagamuwa Water Supply Project |
7,200 |
239.0 |
2012 |
2015 |
| Dambadeniya Water Supply Project |
50,000 |
796.0 |
2012 |
2015 |
| Divulagane Water Supply Project |
1,800 |
47.0 |
2013 |
2014 |
Please click here to view / download full contact list for Regional Support Centre (North Western)
| Postal Address |
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Regional Support Centre (North Western)
National Water Supply & Drainage Board
Dambulla Road, Kurunegala |
| Telephone |
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+94 37 2221161, +94 37 2223158, +94 37 2225862 |
| Fax |
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+94 37 2230086, +94 37 2228564 |
| Name & Designation |
Telephone |
Mobile |
E-mail |
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Eng. D.V.Medawatta
Deputy General Manager
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+94 37 2221161,
+94 37 2223158,
+94 37 2225862 |
+94 77 809932 |
This email address is being protected from spambots. You need JavaScript enabled to view it. |
Mr. M.A.G. Susantha
Assistant General Manager (North Western) |
+94 37 2221161,
+94 37 2223158,
+94 37 2225862
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+94 77 2017799
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This email address is being protected from spambots. You need JavaScript enabled to view it. |
Managers (Operational & Maintenance)
Service Standard Indicators
| Service Indicators |
RSC (North Western) 2013 |
| Regional Average |
| Water Coverage (%) Pipe System maintained by NWSDB |
9.0% |
| Per Capita Consumption (l/c/d) |
99.7 |
| Water Availability (hours) |
21 |
| Water Quality - Bacteriological Quality Compliance |
99% |
| Water Quality - Bacteriological Testing Compliance |
100.0% |
Operational Indicators
| Operational Indicators |
RSC (North Western) 2013 |
| Regional Average |
| Non-Revenue Water (%) |
12.66% |
| Non-Revenue Water - m3/conn/day |
0.081 |
| Defective Meters per '000 connections |
12 |
| Total Staff/ 1000 connection |
7.1 |
| Operational Staff/ 1000 connection |
5.3 |
| Estimated Bills/ 1000 connections |
24.8 |
Performance in Customer Service
| Customer Service Indicators |
RSC (North Western) 2013 |
| Regional Average |
| Response to requests for new service connections (%) |
100.0% |
| Customer Complaints Volume (Complaints/ 1000 connection) |
1.7 |
| Customer Complaints Resolution |
86.9% |
Key Performance Indicators (KPIs)
| Financial KPIs |
RSC (North Western) 2013 |
| Regional Average |
| Collection Ratio (%) |
99.5% |
| Accounts Receivable Period (months) |
0.62 |
| Collectable Accounts Receivable Period (months) |
0.1 |
| Operating Ratio |
1.28 |
| Production Cost (LKR/ m3 Produced) |
31.70 |
| Average Tariff (LKR/ m3 Sold) |
15.31 |
| Stock Efficiency (LKR/ connection) |
2,624 |
RURAL WATER SECTION – NORTH WESTERN PROVINCE - WORK DONE UNDER CKD PROGRAMME IN YEAR 2014
• Hand Pumps Rehabilitation Programme expending 13.10 MRs.
• Pipe Line Extension - Maho to Polpithigama expending 80.00 MRs
• Rain Water Harvesting Tanks
Supply & installation of 41 Nos. of Rain water Harvesting Tanks for 25 Schools expending 4.0 MRs.
• Water Quality Testing Programme expending 3.0 MRs.
The Services rendered by North Western RSC of N.W.S.& D.B. for patients suffering from kidney disease in Kurunegala district
The data bank of the Department of Health reveals that the no. of CKDu patients in 11 no. of MOH divisions in the Kurunegala district is increasing rapidly. The quality of drinking water could be a major component for the increase of CKDu patients. Hence the N.W.S.& D.B. has initiated no. of projects in these areas.
• In the Polpithigama and Maho MOH divisions, 252 kidney patients have been provided with 250 no.s of Rain water collecting tanks with capacity of 2000 L.
• 25 no.s selected schools in the above areas have been provided with 41 Rain water collecting tanks with capacity of 5000 L.
• Work has commenced for restoring hand pumps and extending the distribution line to supply water from the Maho WSS to these affected areas.
• In addition to this we have lounged a joint programme along with the DHS office in Kurunegala to monitor the quality of drinking water sources (Dug wells) of these affected areas namely Polpithigama, Giribawa and Galgamuwa.
The major task of the Sector Planning section is preparation of proposals for new projects to improve the water supply coverage in the North Western Province. Apart from that, the section has planned and achieved following goals.
*Preparation of water supply coverage maps of existing as well as proposed schemes
*Preparation of a database of water supply coverage details about GN Divisions in North Western province
There are major schemes to prepare pre-feasibility reports by the sector planning section of North Western since the availability of water is limited. They can be classified as foreign funded & local funded projects. Except these two categories, still there are few schemes for which no any fund identified yet.
PAC approved projects are Galageda –Mawathagama, Alawwa-Polgahawela, Melsiripura, Galagamuwa, Pannala-Makandura –Kuliyapitiya, Deduruoya, Hiripitiya-Ganewatta in Kurunegala District & Anamaduwa, Dankotuwa, Kalpitiya & Towns South of Puttlam in Puttlam District.
By implementing all the above proposed projects, the water supply coverage will be increased up to 67% in Kurunegala District & 81% in Puttalam District.
