A Deputy General Manager (DGM) heads the Eastern RSC with the support of an Assistant General Manager (AGM). Operations and Maintenance (O&M) activities are divided into four regions namely Trincomalee, Ampara, Batticaloa and Akkaraipattu Region and are managed by four different regional managers. Mainly the RSC functions are to provide necessary support to the four regional offices in the day to day O&M activities and to provide help and guidance in the existing scheme rehabilitation and augmentation work.
Trincomalee O&M Manager directly report to DGM and all other O&M Managers report to the DGM through the AGM and all RSC functions are monitored by the Additional General Manager. The RSC provides services to all regional offices within their capacity, any additional help is obtained from the head office (HO) through the Additional General Manager.
Inspite of having functioned for a long time, the RSC still lacks capacity specially in some technical services, such as planning and design activities, electromechanical works etc. This is primarily due to lack of technical staff and other resources. The main reasons for the shortage of staff are the geographical location and the lack of quarters facilities which has made it very difficult for the RSC to appoint the required skilled personnel as only a few are willing to come and work in the area.
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Click on below links to View or Download the original map published by the Survey Department of the Government of Sri Lanka.
The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide
Schemes which are presently in operation
| Region | Scheme | Total no. of connections as end of 30th April 2013 |
Average Monthly Production (m3/ month) |
| Ampara Region | Damana | 351 | 55746 |
| Uhana | 1596 | ||
| Hingurana | 938 | ||
| Mahaoya | 81 | 2940 | |
| Ampara | 7254 | 260389 | |
| Padiyathalawa | 507 | 13265 | |
| Inginiyagala | 356 | 8555 | |
| Dehiattakandiya | 2666 | 45019 | |
| Sammanthurai | 9932 | 164988 | |
| Valathapittiya | 707 | ||
| Akkaraipattu Region | Ninthavur | 4364 | 298882 |
| Karaithivu | 3707 | ||
| Sainthamaruthu | 6219 | ||
| Kalmunai | 9073 | ||
| Maruthamunai | 4967 | ||
| Irakkamam | 2668 | 326944 | |
| Akkaraipattu | 10559 | ||
| Addalaichenai | 3481 | ||
| Oluvil & Palamunai | 3236 | ||
| Pottuvil | 2687 | 54516 | |
| Thirukkovil | 933 | 9899 | |
| Batticaloa Region | Chenkalady | 24 | 235 |
| Batticaloa | 2940 | 76636 | |
| Eravur | 934 | 5674 | |
| Irudayapuram | 868 | 11154 | |
| Kattankudy | 4695 | 29903 | |
| Kallar | 3704 | 26211 | |
| Kaluwanchikudy | 309 | 3600 | |
| Kallady | 717 | 9474 | |
| Arayampathi | 852 | 8644 | |
| Vavunathivu | 667 | 4948 | |
| Trincomalee Region | Seruwila | 102 | 856113 |
| Town | 10286 | ||
| Palaiyoothu | 6034 | ||
| Kantale | 6024 | ||
| Thampalagamam | 4077 | ||
| Kinniya | 6515 | ||
| Andakulam | 3635 | ||
| Total | 128665 | 2277327 | |
Ongoing Projects
Small and Medium Water Supply Projects
| Project Name | No. of Beneficiaries | Total Cost Estimate (Rs. Million) |
Duration | |
| From | To | |||
| Kantale (Agbopura) Water Supply | 8,000 | 275.0 | Jan 1999 |
Feb 2013 |
| Thampalakamam Water Supply | 28,000 | 95.2 | Jan 1999 |
Dec 2012 |
| Serunuwara Water Supply | 2,500 | 110.1 | Jan 2001 |
Jun 2014 |
| Wanele Water Supply | 14,000 | 808.5 | Dec 2012 | Jan 2014 |
Large Scale Water Supply and Sanitation Projects
| Project Name (Donor) | No. of Beneficiaries | Total Cost Estimate (Rs. Million) |
Duration | |
| From | To | |||
| Trincomalee District Greater Trincomalee Integrated Water Supply Scheme (5 DS Divisions) |
333,000 (Population) 65,000 (Connections) |
EURO 20.35 LKR 1000 |
Jan 2005 |
Jan 2013 |
| Mutur WSS ADB funded Secondary Towns and Rural Community Based Water Supply and Sanitation Project (35 GN Divisions) |
52,000 (Population) 10,000 (Connections) |
2,885 | Jan 2004 |
Dec 2013 |
| Eachalampathu WSS Serunuwara WSS |
26,000 (Population) 7,000 (Connections) |
1,074 | Jan 2011 |
Jun 2014 |
| Ampara District JICA WSS Eastern Province Water Supply Development Projects (EPWSDP) - Ampara |
290,000 (Population) 58,000 (Connections) |
LKR 6,526 Foreign Fund LKR 5,266 GoSL LKR 1,260 |
Jul 2010 |
Dec 2013 |
| Ectad - (Phase - 111) WSS Intergrated Water Supply Scheme for the Unserved Areas of Ampara District |
200,000 (Population) 47,000 (Connections) |
12,175 | Nov 2011 |
Dec 2015 |
Please Click here to view / download full contact list for Regional Support Centre (Eastern)
| Postal Address | : | Regional Support Centre (Eastern) National Water Supply & Drainage Board No: 48A/1, Kandy Road, Trincomalee |
| Telephone | : | +94 26 2222028 |
| Fax | : | +94 26 2225225 |
| Name & Designation | Mobile | |
| Mr. K.J.V.A. Perera Deputy General Manager |
+94 77 7591526 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Mr. N. Sudasan Assistant General Manager (Eastern) |
+94 77 2240571 +94 63 2224979 +94 63 2223926 |
This email address is being protected from spambots. You need JavaScript enabled to view it. |
Managers (Operational & Maintenance)
| Name & Designation | Telephone | Fax | Mobile | |
| Mr. K. Vasudevan (Trincomalee) Responsibility Areas: Trincomalee Town, Palaiyoothu, Andakulam, Kinniya, Thampalagamam, Kanthale and Seruvila |
+94 26 2225383 | +94 26 2225383 | +94 77 7755135 | This email address is being protected from spambots. You need JavaScript enabled to view it.">managertrinco @waterboard.lk |
| Mr. M. Kumaradas (Ampara) Responsibility Areas: Uhana, Inginiyagala, Damana, Hingurana, Ampara Dehiyadakkandiya, Padiyathalawa, Mahaoya, Sammanthurai and Valathapittiya |
+94 63 2222125 | +94 63 2222024 | +94 773179448 | This email address is being protected from spambots. You need JavaScript enabled to view it.">manageramp @waterboard.lk |
| Mr. I.L. Hyder Ali (Akkaraipattu) Responsibility Areas: Irakkamam, Akkaraipattu, Addalachchenai, Palmunia & Oluvil, Ninthavur, Karaithivu, Sainthamaruthu, Kalmunai, Maruthamunai, Thirukkovil and Pottuvil |
+94 67 2277339 | +94 67 2279324 | +94 77 2442047 | This email address is being protected from spambots. You need JavaScript enabled to view it.">managerakp @waterboard.lk |
Service Standard Indicators
| Service Indicators | 2012 |
| Regional Average | |
| Water Coverage (%) Pipe System maintained by NWSDB | 32.0% |
| Per Capita Consumption (l/c/d) | 79.7 |
| Water Availability (hours) | 16.0 |
| Water Quality - Bacteriological Quality Compliance | 100.0% |
| Water Quality - Bacteriological Testing Compliance | 100.0% |
| Water Quality - All Samples Compliance | 95.0% |
| Sewerage Coverage (%) | - |
Operational Indicators
| Operational Indicators | 2012 |
| Regional Average | |
| Non-Revenue Water (%) | 23.0% |
| Non-Revenue Water - m3/conn/day | 0.12 |
| Defective Meters per '000 connections | 15 |
| Total Staff/ 1000 connection | 6.6 |
| Operational Staff/ 1000 connection | 5.9 |
| Estimated Bills/ 1000 connections | 18.9 |
Performance in Customer Service
| Customer Service Indicators | 2012 |
| Regional Average | |
| Response to requests for new service connections (%) | 64.8% |
| Customer Complaints Volume (Complaints/ 1000 connection) | 18.6 |
| Customer Complaints Resolution | 93.0% |
Key Performance Indicators (KPIs)
| Financial KPIs | 2012 |
| Regional Average | |
| Collection Ratio (%) | 92.4% |
| Accounts Receivable Period (months) | 4.2 |
| Collectable Accounts Receivable Period (months) | 2.6 |
| Operating Ratio | 1.32 |
| Production Cost (LKR/ m3 Produced) | 36.5 |
| Average Tariff (LKR/ m3 Sold) | 15.6 |
| Stock Efficiency (LKR/ connection) | 2,528 |