The North Western RSC is established in year 2008. As per the NWSDB organization structure a Deputy General Manager ~(DGM) is heading the RSC. He is supported by Assistant General Manager~(AGM) for developing works and Manager for Operation & Maintenance works.
The following are the main duties carried out by this RSC;

• The Work related Local Capital Budget Projects are done by the Planning & Design Division.
• Preparation and coordinating the Large Scale Foreign Funded Projects are done by the Sector Planning Division.
• Rehabilitation and Augmentation of Existing Water Supply Schemes are carried out by O&M Division.
• The Construction Work related Local Capital Budget Projects are supervised by the Construction Division.
• Billing and Revenue Collection are done by Commercial Section under Manager~(O&M).
• E&M Division for E&M Works Design and Construction Supervision.

The day to day activities are carried out under the DGM. The Manager~(O&M) and DE~(Kurunegala) Office are also located in the same premises of DGM Offices and DE~(Puttalam) is located in Puttalam

Implementation of ISO 9001:2015 Quality Management System

ISO 9001:2015 Click here....

Productivity Improvements

A Customer Satisfaction Survey was initiated to develop the CSI (Customer Satisfaction Index) within the RSC  Productivity Development Programme was initiated in RSC(NW) as per the instructions given by the General Manager and necessary arrangements made to apply National Productivity awards in 2014 (Application submitted on June 2015) .Five applications were submitted by Regional Support Centre (NW), Ground Water Office (Wariyapola) ,Regional Lab(Kurunegala), Narammala Water Supply Scheme & Wariyapola Water Supply Scheme. At the competition following awards were received in December 2015.

Regional Support Centre (NW) 2nd place in Production & Service Sector - Medium Scale Ground Water Office, Wariyapola       3rd place in Production & Service Sector - Small Scale. Regional Lab, Kurunegala Commendable Place in Production & Service Sector - Small Scale. Narammala Water Supply Scheme       Commendable Place in Production & Service Sector - Small Scale. And also held an appreciation ceremony to appreciate the employees in Wayamba Region under the participation of Vice Chairman & General Manager.

 

Regional Support Centre (NW) 2nd place in Production & Service Sector - Medium Scale	Ground Water Office, Wariyapola       3rd place in Production & Service Sector - Small Scale.

 

Location of the Area

Please click on map to enlarge it

Statistics of the Area Total Area 7,888.0 km2 Population (2012) 2,372,185 * Estimated mid year Population by the Department of Census and Statistics - Sri Lanka

Click on below links to View or Download the original map published by the Survey Department of the Government of Sri Lanka.

• Puttalam District Map
  [ PDF - 397 KB ]
• Kurunegala District Map
  [ PDF - 573 KB ]

Comparison of Service Connections

As at end of	No. of Connection
2006	26,218
2007	28,470
2008	32,684
2009	36,347
2010	40,069
2011	46,500
2012	53,580
2013	58,805

Details of Schemes within the area

The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide.

Schemes which are presently in operation

Region	Scheme	Total no. of connections as end of 31st December 2013	Average Monthly Production (m3/ month)
Kurunegala Distrct	Polgahawela	4,050	64,059
	Alawwa	1,340	19,407
	Ambanpola	1,089	14,364
	Ogodapola	441	7,272
	Dambadeniya	1,490	24,650
	Narammala	2,638	36,220
	Nikaweratiya	2,366	50,317
	Pannala	360	5,311
	Gokarella	571	7,148
	Wariyapola	2,533	32,033
	Dodamgaslanda	655	9,113
	Giriulla	1,305	23,622
	Galgamuwa	1,510	24,207
	Rambadagalla	717	10,399
	Udugama	49	517
	Kurunegala	-	178,824
	Hettipola	-	9,257
	Wannigama	168	2,061
	Padeniya	353	-
	Buluwala	154	-
	Lake Side	10	-
Puttalam District	Rahamathnagar	1,705	23,280
	Kakkapalliya	6,095	94,002
	Andigama	395	4,408
	Chilaw	6,713	121,279
	Puttalam	11,401	209,838
	Anamaduwa	967	11,348
	Wennappuwa	1,484	22,154
	Dankotuwa	3,544	62,321
	Nattandiya	2,179	30,379
	Samudigama	-	-
Total		56,284	1,097,790

Ongoing Projects

Small and Medium Water Supply Projects

Project Name	No. of Beneficiaries	Total Cost Estimate (Rs. Million)	Duration
			From	To
Nikaweratiya, Maho, Wariyapola Water Supply Project	60,000	996.7	1999	2014
Ibbagamuwa Water Supply Project	7,200	239.0	2012	2015
Dambadeniya Water Supply Project	50,000	796.0	2012	2015
Divulagane Water Supply Project	1,800	47.0	2013	2014

Contact Details

Please click here to view / download full contact list for Regional Support Centre (North Western)

Postal Address	:	Regional Support Centre (North Western) National Water Supply & Drainage Board Dambulla Road, Kurunegala
Telephone	:	+94 37 2221161, +94 37 2223158, +94 37 2225862
Fax	:	+94 37 2230086, +94 37 2228564

Name & Designation	Telephone	Mobile	E-mail
Eng. D.V.Medawatta Deputy General Manager	+94 37 2221161, +94 37 2223158, +94 37 2225862	+94 77 809932	This email address is being protected from spambots. You need JavaScript enabled to view it.
Mr. M.A.G. Susantha Assistant General Manager (North Western)	+94 37 2221161, +94 37 2223158, +94 37 2225862	+94 77 2017799	This email address is being protected from spambots. You need JavaScript enabled to view it.

Managers (Operational & Maintenance)

Name & Designation	Telephone	Fax	Mobile	E-mail
Mr. G.W. Deshapriya (Kurunegala) Responsive Areas: Kurunegala & Puttalam Districts	+94 37 2221161, +94 37 2223158, +94 37 2225862	+94 37 2231401	+94 77 489653	This email address is being protected from spambots. You need JavaScript enabled to view it.">managerkuru @waterboard.lk

Key Facts and Figures

Service Standard Indicators

Service Indicators	RSC (North Western) 2013
	Regional Average
Water Coverage (%) Pipe System maintained by NWSDB	9.0%
Per Capita Consumption (l/c/d)	99.7
Water Availability (hours)	21
Water Quality - Bacteriological Quality Compliance	99%
Water Quality - Bacteriological Testing Compliance	100.0%

Operational Indicators

Operational Indicators	RSC (North Western) 2013
	Regional Average
Non-Revenue Water (%)	12.66%
Non-Revenue Water - m3/conn/day	0.081
Defective Meters per '000 connections	12
Total Staff/ 1000 connection	7.1
Operational Staff/ 1000 connection	5.3
Estimated Bills/ 1000 connections	24.8

Performance in Customer Service

Customer Service Indicators	RSC (North Western) 2013
	Regional Average
Response to requests for new service connections (%)	100.0%
Customer Complaints Volume (Complaints/ 1000 connection)	1.7
Customer Complaints Resolution	86.9%

Key Performance Indicators (KPIs)

Financial KPIs	RSC (North Western) 2013
	Regional Average
Collection Ratio (%)	99.5%
Accounts Receivable Period (months)	0.62
Collectable Accounts Receivable Period (months)	0.1
Operating Ratio	1.28
Production Cost (LKR/ m3 Produced)	31.70
Average Tariff (LKR/ m3 Sold)	15.31
Stock Efficiency (LKR/ connection)	2,624

CKD Programme in Year 2014

RURAL WATER SECTION – NORTH WESTERN PROVINCE - WORK DONE UNDER CKD PROGRAMME IN YEAR 2014

• Hand Pumps Rehabilitation Programme expending 13.10 MRs.

• Pipe Line Extension - Maho to Polpithigama expending 80.00 MRs

• Rain Water Harvesting Tanks
Supply & installation of 41 Nos. of Rain water Harvesting Tanks for 25 Schools expending 4.0 MRs.

• Water Quality Testing Programme expending 3.0 MRs.

 

North Western RSC of N.W.S.& D.B. for patients suffering from kidney disease in Kurunegala district

The Services rendered by North Western RSC of N.W.S.& D.B. for patients suffering from kidney disease in Kurunegala district

The data bank of the Department of Health reveals that the no. of CKDu patients in 11 no. of MOH divisions in the Kurunegala district is increasing rapidly. The quality of drinking water could be a major component for the increase of CKDu patients. Hence the N.W.S.& D.B. has initiated no. of projects in these areas.
• In the Polpithigama and Maho MOH divisions, 252 kidney patients have been provided with 250 no.s of Rain water collecting tanks with capacity of 2000 L.
• 25 no.s selected schools in the above areas have been provided with 41 Rain water collecting tanks with capacity of 5000 L.
• Work has commenced for restoring hand pumps and extending the distribution line to supply water from the Maho WSS to these affected areas.
• In addition to this we have lounged a joint programme along with the DHS office in Kurunegala to monitor the quality of drinking water sources (Dug wells) of these affected areas namely Polpithigama, Giribawa and Galgamuwa.

 

Sector Planning Section-RSC (NW)

The major task of the Sector Planning section is preparation of proposals for new projects to improve the water supply coverage in the North Western Province. Apart from that, the section has planned and achieved following goals.

*Preparation of water supply coverage maps of existing as well as proposed schemes

*Preparation of a database of water supply coverage details about GN Divisions in North Western province

There are major schemes to prepare pre-feasibility reports by the sector planning section of North Western since the availability of water is limited. They can be classified as foreign funded & local funded projects. Except these two categories, still there are few schemes for which no any fund identified yet.

PAC approved projects are Galageda –Mawathagama, Alawwa-Polgahawela, Melsiripura, Galagamuwa, Pannala-Makandura –Kuliyapitiya, Deduruoya, Hiripitiya-Ganewatta in Kurunegala District & Anamaduwa, Dankotuwa, Kalpitiya & Towns South of  Puttlam in Puttlam District.

By implementing   all the above proposed projects, the water supply coverage will be increased up to 67% in Kurunegala District & 81% in Puttalam District.

 

North Central Region (Anuradhapura and Polonnaruwa Districts)

North Central Region of the National Water Supply & Drainage Board (NWS&DB), which includes Anuradhapura and Polonnaruwa Districts, is headed by the Deputy General Manager (North Central). Regional Support Centre (North Central) has been established to provide the necessary technical and non-technical support for the activities of Operation and Maintenance (North Central) section and as well as to undertake the development activities related to new water supply projects in North Central Province. The development activities of the RSC(NC) are performed under the guidance of Assistant General Manager (North Central) and the responsibility on Operation and Maintenance activities are borne by the Regional Manager (North Central). Functions of RSC(NC) are monitored by the Additional General Manager (Northern/Central) in Head Office.

Map of the Area

Please click on map to enlarge it

Statistics of the Area Total Area 10,714.0 km2 Population (2001) 1,104,664 Population (2012)* 1,266,663 Population Density (2012) 118.2/km2 * Extracted from the report of Population and Housing 2012 by the Department of Census and Statistics - Sri Lanka.

Click on below links to View or Download the original map published by the Survey Department of the Government of Sri Lanka.

• Polonnaruwa District Map
  [ PDF - 468 KB ]
• Anuradhapura District Map
  [ PDF - 753 KB ]

 

Comparison of Service Connections

 

Comparison of Service Connections

As at end of No. of Connection 2010 62,579 2011 67,294 2012 80,314 2013 85,912 2014 91,900 2015 100,668

Water Supply Coverage Maps

 

Details of Schemes within the area

The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide.

Details on existing water supply scheme of North Central Province

Water Supply Schemes in operation

Region	Scheme	Total no. of connections as end of 31st March 2016	Average Monthly Production (m3/ month)
Anuradhapura Distrct	Kebithigollawa	1,069	18,880
	Anuradhapura East	7,065	164,753
	Anuradhapura North	8,819	156,921
	A'pura New Town	12,247	366,045
	Maradankadawala/Kekirawa	7,067	184,961
	Ihalagama	4,508
	Sacred-City	6,564	145,378
	Eppawala	231	4,256
	Kahatagasdigiliya	1,441	26,219
	Thambuttegama	4,087	73,709
	Galnewa - Bulnewa	3,866	52,434
	Horowpathana	217	4,437
	Habarana	960	14,166
	Madawachchiya	1,513	26,380
	Padaviya	684	13,424
	Talawa	5,521	102,894
	Nachchiyaduwa	2,303	36,693
	Mihintale	3,695	73,963
	Oyamaduwa	79	1,929
	Thanthirimale	259	3,564
Polonnaruwa District	Minneriya	2,936	84,433
	Higurakgoda	3,728	91,738
	Polonnaruwa	10,145	236,269
	Bakamuna	1,112	19,774
	Dimbulagala	2	7,617
	Gallella	1,463	23,193
	Bendiwewa	1,800	90,122
	Sewagama	4,130
	Manampitiya	1,318	35,642
	Medirigiriya	1,772	42,863
Total		101,629	2,102,657

Ongoing Projects

Small and Medium Water Supply Projects

Project Name	No. of Beneficiaries	Total Cost Estimate (Rs. Million)	Duration
			From	To
Hingurakgoda Water Supply Project	93,750 in 2035	130.0	Jan 2004	Dec 2014
Minneriya Water Supply Project - Stage II		100.0	Jan 2007	Dec 2014
Medirigiriya Water Supply Project - Stage I	62,500 in 2035	919.0	Jun 2007	Dec 2014
Ippalogama Housing Scheme WSP (Combined with Kekirawa WSS)	152,000 in 2030	798.0	Jun 2007	Dec 2014
Parasangaswewa	2,855 in 2025	31.60	Sep 2012	Dec 2015

Large Scale Water Supply and Sanitation Projects

Project Name Name	No. of Beneficiaries	Total Cost Estimate (Rs. Million)	Duration
			From	To
Anuradhapura North WSP - Phase 01 (JICA Funded)	113,900 in 2034	10,247	Mar 2013	Jan 2019

Projects in Pipeline

Click here to view the list of Projects in pipeline

 Please Click here to view / download full contact list for Regional Support Centre (North Central)

Postal Address	:	Regional Support Centre (North Central) National Water Supply & Drainage Board Godage Mawatha, Anuradhapura
Telephone	:	+94 25 2235993, +94 25 2222295-6 +94 25 2220727, +94 25 2225951
Fax	:	+94 25 2225609

Name & Designation	Telephone / Fax	Mobile	E-mail
Eng.G.V.Vijeratne Deputy General Manager(NC)	+94 25 2235993, +94 25 2225951/2/6	+94 0773905305	This email address is being protected from spambots. You need JavaScript enabled to view it.
Eng. S.C.Rathnayake Assistant General Manager (NC)	+94 25 2235993, +94 25 2225951/2/6	+94 7104305176	This email address is being protected from spambots. You need JavaScript enabled to view it.

Managers (Operational & Maintenance)

Name & Designation	Telephone / Fax	Mobile	E-mail
Eng. C.S.Lokubarana	+94 25 2224454, +94 25 2222296 Fax: +94 25 2235495	+94 71 7390903	This email address is being protected from spambots. You need JavaScript enabled to view it.">manageranu @waterboard.lk
This email address is being protected from spambots. You need JavaScript enabled to view it.">Responsible Area: Anuradhapura, Vijayapura, Nachchaduwa, Thalawa, Sacred City, Mihintale, Medawachchiya, Kahatagasdigiliya, Horowpathana, Kebithigollawa, Padaviya, Eppawala, Thambuttegama, Galnewa, Bulnewa, Kekirawa, Habarana, Maradankadawala, Ihalagama, Oyamaduwa, Thanthirimale Polonnaruwa, Hingurakgoda, Minneriya, Bakamoona, Dimbulagala, Gallella, Bendiwewa, Sewagama, Manampitiya

Please Click here to view / download full contact list for Regional Support Centre (North Central) and click here to view Operation and Maintenance (NC) Section

Key Facts and Figures

 

Service Standard Indicators

Service Indicators	RSC (North Central) 2015
	Regional Average
Water Coverage (%) Pipe System maintained by NWSDB	32%
Per Capita Consumption (l/c/d)	127
Water Availability (hours)	23.5
Water Quality - Bacteriological Quality Compliance	100.0%
Water Quality - Bacteriological Testing Compliance	90%
Water Quality - All Samples Compliance	95%
Sewerage Coverage (%)	-

Operational Indicators

Operational Indicators	RSC (North Central) 2015
	Regional Average
Non-Revenue Water (%)	17.9%
Non-Revenue Water - m3/conn/day	0.12
Defective Meters per '000 connections	61
Total Staff/ 1000 connection	4
Operational Staff/ 1000 connection	3
Estimated Bills/ 1000 connections	2

Performance in Customer Service

Customer Service Indicators	RSC (North Central) 2015
	Regional Average
Response to requests for new service connections (%)	100.0%
Customer Complaints Volume (Complaints/ 1000 connection)	16
Customer Complaints Resolution	99%

Key Performance Indicators (KPIs)

Financial KPIs	RSC (North Central) 2015
	Regional Average
Collection Ratio (%)	103.8%
Accounts Receivable Period (months)	2.1
Collectable Accounts Receivable Period (months)	2.0
Operating Ratio	0.84
Production Cost (LKR/ m3 Produced)	31.29
Average Tariff (LKR/ m3 Sold)	38.10
Stock Efficiency (LKR/ connection)	1,958

 

 The Sabaragamuwa Province is located on the South-Central region of the island and it is made up of the two administrative districts namely, Rathnapura and Kegalle. This province is made up of mountain ranges valleys, streams and rivers. Both these Districts are strictly agricultural with tea, rubber, paddy and coconut plantations making up their major income generating enterprises. However much agrarian oriented these Districts are, the District of Rathnapura has maintained a reputation from historical times, the world over, for the wealth of gems. The Sabaragamuwa Province is the eighth largest province of Sri Lanka boasting a population of 1,919,487 spread out over a land mass 4900 sq km in extent. Area wise Kegalle District covers 1,663 sq km while Rathnapura District is 3,237 sq km. Rathnapura District located at an elevation of 500ft above sea level, and is the administrative capital of the Sabaragamuwa Province about 100km from Colombo. Kegalle District might even be considered the gateway to the central hills of Sri Lanka and the western region of the Kegalle district is less than 500 ft from the sea level with the eastern region lying 1000ft above the sea level. The Sabaragamuwa Regional Service Support Center (RSC) of NWSDB was established in 2008. After reorganizing the RSC in line with provincial boundaries, it was decided to have a separate RSC for Sabaragamuwa. As is the requirement a Deputy General Manager (DGM) heads the RSC. He is supported by an Assistant General Manager (AGM) and other managers in carrying out the administrative and operational functions. The most important of the RSC functions is the Operation and Maintenance (O&M) of water supply schemes. Other key functions of RSC are: Planning and Design work related to Local Projects; Planning work related to Large Scale Projects; Implementation of Rehabilitation and Augmentation work of the existing schemes; Water Resources Management at the regional or local level; as well as Billing and Revenue collection. Its major task is to provide safe drinking water using new technology and a growing water distribution network. Naturally, Sabaragamuwa province is made up of mountain ranges and therefore providing pipe borne drinking water facilities to hilly areas is a huge task. However, as of the development of RSC Sabaragamuwa, more than 100,000 families are now provided with safe drinking pipe borne water with covering most of the major cities with higher population density. The RSC Sabaragamuwa is providing safe drinking water to the community with 12 major water supply schemes in Ratnapura district and 11 major water supply schemes in Kegalle district. Among these water supply schemes, some water treatment plants are newly built automated plants with latest technologies and operations are done with SCADA systems. However, most of the water treatment plants are manually operated full treatment plants and also there are some partial treated water supply schemes within the region. The National water supply and drainage board is investing Millions of money to building new water treatment plants with better systems. These all investments are being doing to provide a better service with good quality water with adequate quantity to the each citizen within the country. The target of RSC Sabaragamuwa is also to have full treatment plants all over the province and to achieve a higher coverage by providing treated good quality drinking water to the doorsteps of the people living the Sabaragamuwa province.   Balangoda Water Treatment Plant Balangoda Intake -Walawe Ganga    Balangoda Water Treatment Plant        Kahawatta Water Treatment Plant Sedimentation Tank & Rapid Sand Filters     Kahawatta OIC office