Participating of National Pledge against drugs (Bak Maha Diwuruma) on 03/04/2019

Medical Camp on 29/03/2019

General Manager's Official Visit at Our Office Complex on 07^th November 2018.

Bak Maha Ulela 2018

January 1^st

Christmas Celebration @ Regional Support Center (Western Central) Office was held on 19^th December 2017, Organized by Catholic Society - RSC (WC)

Pirith Ceremony @ Regional Support Center (Western Central) Office was held on 24^th November 2017, Organized by the Welfare Society - Western Central for the celebration of their 25^th Anniversary

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How to make the payment of water Bills

At any Cashier Point of the Water Board (Island Wide) - By cash or cheques

(Working days- from 9.00 a.m. to 3.00 p. m.)

(All cheques should be drawn in favour of the “National Water Supply & Drainage Board” and crossed “Account Payee only”. Also ensure that you enter your Account Number on the reverse of the Cheque. Send the bill intact for payments.)

Note: In the event of your cheque/s has been dishonoured SLRs. 600/= per cheque will be debited to your account.
Card Payment (any Visa/Master/AMEX , Debit / Credit ) facility at any cashier point.

The following cashier points (belongs to Water Board) are available in the RSC – Western Central Area

RSC – Western Central Office	:	NWS&DB, 175 A, Nawala Road, Nugegoda	Tel.P. 2856420-2
Area Engineer Office (Maligawatta)	:	NWS&DB, No. 1 2/1 , 3^rd floor, New building White park, Maligakanda, Colombo -10	Tel.P. 2678095
Payment Collection Centre	:	NWS&DB, E1, G4, Maligawatte Housing Scheme, Maligawatte Complex	Tel.P. 2478173
Payment Collection Centre	:	NWS&DB, F 97, Peoples Park Building, Colombo – 11	Tel.P. 2342520
Area Engineer (Pamankada)	:	NWS&DB, No.42, Balapokuna Road, Colombo -06	Tel.P. 2086266 / 2086279
Area Engineer (Kotte)	:	NWS&DB, Sri Nagavihara Road, Pagoda ,Nugegoda	Tel.P. 5024609 / 5032875
Area Engineer (Maharagama)	:	NWS&DB, 138 A, Dehiwala Road, Maharagama	Tel.P. 2851716/ 5559100

The following Authorized Agents are available in the RSC – Western Central Area

Agent	Area	Mode of Payment
Manager’s Office - Maharagama Area
Sanasa Bank	Boralasgamuwa	Cash & Cheques
Sanasa Bank	Godigamuwa South	Cash
Sanasa Bank	Makandana	Cash & Cheques
Sanasa Bank	Udahamulla	Cash
Vinoja A.P.O.	Maharagama	Cash
Manager’s Office - Kotte Area
Gamons Agency Post Office	Nugegoda	Cash & Cheques
M.P.C.S.	Kollonnawa	Cash
M.P.C.S.	Kaduwela	Cash
Sanasa Bank	Gangodawila	Cash & Cheques
Sanasa Bank	Nawala Koswatta	Cash & Cheques
M.P.C.S.	Baththaramulla	Cash
Sanasa Bank	Udahamulla	Cash
Pensioners Thrift & Credit Co-operative	Gangodawila	Cash & Cheques

* Abbreviations
A P O	:	Agency Post Office
M P C S	:	Multi-Purpose Corporate Society

Name	Mode of Payment
Bank of Ceylon	Cash & Cheques, ATM & Internet
Peoples Bank	Cash & Cheques, ATM & Internet
HSBC Bank	ATM & Internet
City Bank	A/C No: 20091019
Deutsche Bank	Cash & Cheques
Commercial Bank	Cash & Cheques
NDB	Cash & Cheques
Union Bank	Telephone & Internet Banking
Standard Chartered Bank	Telephone Banking
Seylan Bank	Only for Seylan Customers
Nation Trust Bank	Cash & Cheques
HNB	Cash & Cheques
Pan Asia Bank	Cash & Cheques
Sampath Bank	Sampathnet
NSB	Cash only

www.waterboard.lk (on line through Internet)

Mobile Telephone SMS Service

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Ongoing Projects To Enhance Coverage

Habarakada-Ranala Water Supply Project

Progress :100%

Covered Area : Ranala and Habarakada areas

Contractor : V.V.Karunaratne and Company

Avissawella Kosgama Integrated Water Supply Project

Progress :100%

Covered Area : Avissawella and Kosgama areas

Contractor : International Construction Consortium (Pvt) Ltd

Ongoing Development Activities

1. Pipeline shifting at Horton Place

2. Pipeline shifting at Koswatta junction

3. Tapping of pipeline at Gregory's Road

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OUR VISION

To maintain Non Revenue water in Western Central area below 30% and below 18% that in Colombo City in 2020.

OUR MISSION

To provide smooth and reliable drinking water facilities to inhabitance of Western Central area and save our resources.

Non Revenue Water

In any water supply system, water that produced and released to the distribution system does not fully generate revenue for the Water Authority. This is mainly due to the loss of water through the distribution system. The quantity of water that does not produce any revenue is usually termed as Non Revenue Water (NRW). This is usually expressed as a percentage of water supplied to the system. While NRW is a threat to the financial sustainability of Water Authority, it is commonly used as a key performance indicator in a Water Authority.

Water Loss Management

Under Construction

Internal Water Leaks

How to identify why your water consumption has gone up?

	Inform the relevant Area Engineer office by using the complaint form Inspection team will visit your place and they will carry out the initial visual and manual inspection. This initial inspection will be carried out free of charge. Tips to identify an internal leak by yourself Take the meter reading daily at the same time. Close all the taps and check whether your water meter is still working. If it is still working then check the cisterns for leaks. How to check your cisterns? Fill up the cistern and close the inlet valve. Mark the water level. Wait for 2 hours and check the level. If it reduces, then the piston of cistern is leaking. Get it repaired as soon as possible. Till it repaired, close the valve (Stop tap) in the cistern supplies line. Check the ball valves in the cistern. If it is not working properly then water from the cistern will overflow in to the water closet. Get it repaired as soon as possible. Till it repaired close the valve (stop tap) in the cistern supplies line. Check the surrounding (inside your premises after the water meter) during the night time (as the pressure in the system is high to night you can observe if there is a leak in your garden.), if you can observe wet patches in the garden or wet areas in walls, it can be a leak in a covered pipeline. Check the covered pipe lines in those places and get them repaired. Check the ball valve in your overhead tank. If it is not functioning properly, your overhead tank can overflow during the night time. Check the underground sump for leaks. How to check? Fill your overhead tank to full. Then wait till your ground sump get filled Close the valve after the water meter. Mark the water level in the ground sump Do not use water from the sump or do not pump water to the over head tank after closing the valve. Observe for 24hours. (As you have enough water in your overhead tank you can wait for 24 hours without pumping water to overhead tank.) Some time you will be able to observe reducing the water level after few hours. Then no need to wait for 24 hours. If the water level reduces, it means your ground sump is leaking. Ground sump should be covered to minimize the evaporation losses. If it is having leaks take necessary measures to get it repaired as soon as possible. (Empty the sump, check for cracks, and repair the cracks with a suitable water proofing material.) Check your garden taps whether they are turned off tightly to stop drips and functioning properly.
	If inspection team cannot identify any leak by visual and manual inspection they will inform you to decide whether to request for inspection using specific instruments for leak detections. If you request for inspection using specific instruments for leak detection, you have to make a payment of Rs. 2,300.00 (including VAT) to the relevant Area Engineer Office.
	If cannot identify any leak using instrument, then you can request for checking the water meter. For water meter testing you have to make a payment of Rs. 3,450.00 (including VAT) to the relevant Area Engineer Office. If the error percentage in the test report indicates more than ±2%, NWSDB will take action to correct the bill to an average consumption considering the previous months. If the water meter is defective, the meter testing charges will be refunded.
	If you have helpers at home, aware them for closing the taps properly. Water loss due to partly opened taps is appended below.

Water Saving

Checklist to Save Water

Area	Questions	NA	Yes	No
Main Meter (NWSDB)	Take main meter reading regularly. (To monitor any abnormal increase of water consumption.)
Pantry	Install flow controlling section valve at all sink taps & mixers and bib taps. (Control to a efficient flow rate)
Kitchen/Cooking Area	Install sub-meter to monitor water consumption.
	Install section valve (stop valve/stop tap) to control the flow at sink taps & mixers and bib taps.
	Wash vegetables and dishes in a filled bowl instead of under running taps and use for gardening.
Toilets	Install sub-meter at the public toilets to monitor water consumption.
	Install self-closing delayed action taps at all wash basins & shower points.
	Install flow controlling section valve at all wash basin mixers, shower mixers and bib taps.
	Place a flexible bag with water/ water saving bottle (for 1.5litres) in the 9litres cistern.
	Install dual flush low capacity flushing cisterns which uses only 4.5litre or less for full flush and 3litres or less for low flush.
	Reduce flush volume of urinals to 0.5, 1, 1.5litres for small, medium and large urinals respectively.
	Display contact numbers for public to inform about any water leakage or faulty fittings for proper rectification
	Assign cleaners to take the responsibility in leakages and rectifications.
Landscaping and Vehicle	In large premises, install sub meters to monitor the usage
	Use a watering can instead of a running hose to water the plants
	If a hose is used, fix a spring-loaded nozzle to the hose
	Use drought resistant plants/ less water required plants and group plants with similar water requirements
	Water the plants only before 7am and after 5pm in the evening to minimize the evaporation losses.
	Install drip irrigation system.
	Use alternative sources of water such as rainwater for watering plants.
	Wash the floor using a mop and bucket instead of open end hose. (If a hose is used, fix a spring loaded nozzle to the hose)
	Wash vehicles taking water to a bucket.
Swimming Pools	Install sub-meter at the balancing tank to monitor incoming water
	Lay exposed pipes where possible
	Display contact numbers for public to inform about any water leakage for proper rectification
	Conduct regular checks for leaks and repair promptly
	Reuse backwash water for gardening
	Keep the pool chemically balanced to prevent water quality problems and therefore reduce the frequency of backwash and cleaning.
	Use spray loaded nozzle for cleaning
Washing/ Laundry	Install sub-meter to monitor water consumption of the laundry.
	Operate washing machines only when fully loaded.
	Do not wash under running tap
	Wash in a filled sink/basin/bucket
	Collect the last rinse water from the washing machine for flushing the toilet or for mopping the floor
	Recycle the final rinse water for the next pre-wash in the next load.
	Presort the garments, linen, etc just before loading the machine.
	Adhere to the manufacturer’s recommended settings and regularly check that the water level is correct during operation.
	Carry out regular maintenance to ensure water valves and dump drains are free from leaks.
	Turn off and isolate the steam supply to equipment when not in use.
Others	Check for overflow in toilet cisterns.
	Taps are turned off tightly to stop drips
	Remove loose head handles of bib taps to avoid misuse.
	Set up water recycling system to reuse water for non-potable purposes.
	Inspect the water reticulation system and water fittings regularly for leaks. Repair any leaks found properly.
	Educate workers / employees on the need to conserve water through pre-work briefing, talks, discussion, publicity materials, etc. in your organization.
	Engage employees to come up with new water conservation ideas and reward them accordingly.

Unauthorized Consumption of Water Reduction

All citizens of the country have the right to request for an individual drinking water supply. National Water Supply & Drainage Board (NWSDB) evaluates the request based on the availability of distribution system, availability of water system pressure etc. To install the water connection and send the bill, address proof is needed. It could be in the form of assessment tax or number assigned by the local authority.

A legal water supply would have a connection provided by NWSDB, quantity of water consumed will be measured by a meter, having NWSDB marked on it. Property of the NWSDB ends with the meter. Only authorized persons could tamper with NWSDB property, in the event unauthorized person tampers with NWSDB property it is a punishable offence. It is the responsibility of the water user to ensure that all the consumption are quantified by the meter.

Employees of the NWSDB have the authority to enter private premises to check legality of consumption of water. NWSDB has a separate section specialist in detection of unauthorized consumption. On average 13,000 premises are checked and over 1,200 detection are made.

	2007	2008	2009	2010	2011	2012	2013	2014	2015	2016	2017 (up to April)
Premises Checked (Nr.)	955	22,637	17,165	15,057	24,837	13,619	13,343	12,515	12,250	13,917	3,074
Detection made (Nr.)	3,328	3,115	1,638	1,669	1,390	1,161	1,861	1,472	1,196	804	565
LOR levied (Rs. million)	39.6	65.83	45.61	55.07	53.51	43.23	69.64	52.05	42.19	33.55	13.21

Reduction of Free Water

There are free water common outlets in the distribution system to serve the population who do not have legal water supply. These outlets have been installed when the water was supplied free by the local authority. The current trend to have a green environment by reduction of wastage is managed by measuring the quantity of water consumed and sending monthly bill. To encourage persons to obtain individual connections a program called “Randiya” was initiated in 2000.

Randiya Programme

Under Constructrion

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RSC (WC) Office

Name & Designation	Official Address (NWSDB)	E-mail	Fax No.	Office Tel.	Mobile Tel.
Eng. (Mr.) A.K. Kapuruge DGM (WC), RSC (WC)	Regional Support Center – (Western Central), No.175/A, Nawala Rd, Nugegoda.	dgmwc @waterboard.lk	+94 11 2812672	+94 11 2812671	+94 0777891511
Eng. (Mr.) A.D.K.K. Wijayagunawardana AGM (O & M)	Regional Support Center – (Western Central), No.175/A, Nawala Rd, Nugegoda.	agmonmwc @waterboard.lk	+94 11 2812672	+94 11 2814294	+94 71 4421422
Eng. (Mrs.) M.T.D.Abeywardana AGM (Development)	Regional Support Center – (Western Central), No.175/A, Nawala Rd, Nugegoda.	agmdevwc @waterboard.lk	+94 11 2812672	+94 11 2856420-2	+94 77 7562373
Eng. (Mr.) B. G. A. Dinesh Chief Engineer (M&E)	Regional Support Center – (Western Central), No.175/A, Nawala Rd, Nugegoda.	cengenmwc @waterboard.lk	+94 11 2812672	+94 11 2856420-2	+94 71 4418337
Eng. (Mr.) W.D. Anuruddha Perera Manager (Construction)	Regional Support Center – (Western Central), No.175/A, Nawala Rd, Nugegoda.	managerconwc @waterboard.lk	+94 11 2812672	+94 11 2856420-2	+94 77 7263597
Mr. A.B.M.P. Abeykoon Manager (Supplies)	Regional Support Center – (Western Central), No.175/A, Nawala Rd, Nugegoda.		+94 11 2812672	+94 11 2856420-2
Mr. D.W.N.Suranjith Manager (Commercial)	Regional Support Center – (Western Central), No.175/A, Nawala Rd, Nugegoda.	managercomwc @waterboard.lk	+94 11 2812672	+94 11 2856420-2/+94 115355513	+94 773751236
Eng. (Mrs.) G. G. R. Chandani Chief Engineer (Co-ordination)	Regional Support Center – (Western Central), No.175/A, Nawala Rd, Nugegoda.	cengcordwc @waterboard.lk	+94 11 2812672	+94 11 2824436/ +94 11 2856420-2	+94 71 8478135
Eng. (Miss.) W. A. R. C. Weerasinghe Chief Engineer (Planning & Design)	Regional Support Center – (Western Central), No.175/A, Nawala Rd, Nugegoda.		+94 11 2812672	+94 11 2814608/ +94 11 2856420-2	+94 76 9025866
Eng. (Mr.) A. L. Pathirane Chief Engineer (Development)	Regional Support Center – (Western Central), No.175/A, Nawala Rd, Nugegoda.		+94 11 2812672	+94 11 2856420-2	+94 77 7866479
Mr. M. Saman Gunarathne Chief Accountant	Regional Support Center – (Western Central), No.175/A, Nawala Rd, Nugegoda.	This email address is being protected from spambots. You need JavaScript enabled to view it.	+94 11 2812672	+94 11 5355512/ +94 11 2856420-2	+94 777764237
Mr. M. K. D. Manoj Gunaruwan Manager(Human Resources)	Regional Support Center – (Western Central), No.175/A, Nawala Rd, Nugegoda		+94 11 2812672	+94 11 2856420-2	+94714446939
Mr. K.H.N.G. Kumarasinghe Engineer (IT)	Regional Support Center – (Western Central), No.175/A, Nawala Rd, Nugegoda.	engcompwc @gmail.com	+94 11 2812672	+94 11 2856420-2	+94 71 2261698
Snr. Corporate Communication Officer	Regional Support Center – (Western Central), No.175/A, Nawala Rd, Nugegoda		+94 11 2812672	+94 11 2856420-2
Mr. K. M. Kasun kawshalya Acting. OIC (construction)	NWSDB, Mudali Mw, Kohuwala			+94 11 2829613	+94 77 2848753

NRW Section

Name & Designation	Official Address (NWSDB)	E-mail	Fax No.	Office Tel.	Mobile Tel.
Eng. (Mr.) H. M. P. N. Herath AGM (NRW)	Regional Support Center – (Western Central), No.175/A, Nawala Rd, Nugegoda.	agmnrw @waterboard.lk	+94 11 2817803	+94 11 2817804	+94 777328648
Eng. (Mrs.) K. W. P. Manel Thilakarathne Manager (NRW)	Regional Support Center – (Western Central), No.175/A, Nawala Rd, Nugegoda.	This email address is being protected from spambots. You need JavaScript enabled to view it.	+94 11 2817803	+94 11 2817804	+94 77 7328648
Eng. (Mr.) K. Premakumara Chief Engineer (NRW)	NWSDB, No.17/2, Siri Vipulasena Mawatha, Colombo 10.			+94 11 2662091	+94 77 7772433
Mrs. A. Iranganie Engineer (Randiya)	RandiyaPoject Office (NRW), 25/3 Vihara Mw, Kolonnawa	This email address is being protected from spambots. You need JavaScript enabled to view it.	+9411 2532009	+94112532009	+9471 4458305

Manager (Colombo City South)

Name & Designation	Official Address (NWSDB)	E-mail	Fax No.	Office Tel.	Mobile Tel.
Eng.(Mr.) A.V.P.Dhammika Manager (Colombo South)	NWS&DB, No 1-2/1, White Park, Malaigakanda, Colombo 10	managercc @waterboard.lk	+94 11 2682442	+94 11 2682250, +94 11 2681975	+94 773 785860
Mr. H. A. R. S. Fonseka Area Engineer (Fort)	NWS&DB, No 1-2/1, White Park, Malaigakanda, Colombo 10	aeccw @waterboard.lk	+94 11 2672285	+94 11 2681975, +94 11 2672285	+94 71 1531359
Eng. (Mr.) D.G.P.N. De Silva Area Engineer (Pamankada)	NWS&DB, No. 634/2A, Havelok Road, Colombo 06	aeccs @waterboard.lk	+94 11 2500425	+94 11 2500425, +94 11 2502573 +94 11 2588029	+94 77 7256434
Mr. S.M.R. Jayathilake Engineer (Priority)	No 1-2/1, 3 rd Floor, White Park, Malaigakanda, Colombo 10	wbengprioritywc @waterboard.lk	+94 11 5558690	+94 11 2682142, +94 11 5558690	+94 77 4098152
Mr. S.M.L.A. De Alwis OIC (Slave Island)	NWS&DB, No. 153/1, Union Place, Colombo 02			+94 11 2448547	+94 77 3620347
Mr. T.N.K. Weerakkody OIC (Hultsdroft)	NWS&DB, No. 139 A Mihidu Mw., Colombo 12			+94 11 2321830	+94 773 621018
Mr. R.A.P. Ranasinghe OIC (Thimbirigasyaya)	NWS&DB, No. 73/7, Elwitigala Road, Colombo 08			+94 11 2687684	+94 77 7800162
Mr. M.A.M. Asif OIC (Pamankada)	NWS&DB, No. 10, Mudali Mw, Kohuwala			+94 11 2853844	+94 773 622976

Manager (Colombo City North)

Name & Designation	Official Address (NWSDB)	E-mail	Fax No.	Office Tel.	Mobile Tel.
Eng. (Mr.) R. N. W. Gunawardana Manager (Colombo North)	NWSDB, No. 3, White Park, Maligakanda, Colombo 10	manageropcc @waterboard.lk	+94 11 2669322	+94 11 2667929/ +94 11 2669322	+94 777630962
Mr. U.K.D. Sunilchandra Area Engineer (Mattakkuliya)	NWSDB, No.57/33, Muthuwella Road, Colombo 15	aeccn @waterboard.lk	+94 11 2524849	+94 11 2524849/ +94 0112520015	+94 777708410
Mr. D. T. S. U Dissanayake Area Engineer (Maligawatta)	No 1-2/1, 3 rd Floor, White Park, Malaigakanda, Colombo 10	aecce @waterboard.lk	+94 11 2678095	+94 11 2678094-5	+94 776301406
Mr. Wasantha Silva OIC (Mattakkuliya)	NWSDB, No. 130, Lower St: Andrews road, Mattakkuliya, Colombo 15			+94 11 2524842	+94 773769746
Mr. W.W.K. Jayasinghe OIC (Kotahena)	NWSDB, No. 130, Lower St: Andrews road, Mattakkuliya, Colombo 15			+94 11 2522691	+94 773620321
Mr. G.M.R. Geekiyanage OIC (Maligawatta)	No 1-2/1, 3 rd Floor, White Park, Malaigakanda, Colombo 10		+94 11 2678095	+94 11 2678094-5+94 11 2695311	+94 715240285
Mr. D. P. Jayawardena OIC (Borrella)	NWSDB, No. 3, White Park, Maligakanda, Colombo 10		+94 11 2669322	+94 11 2686845	+94714399684
Mr. W. S. S. Lowe OIC (Head Works)	NWSDB, No. 3, White Park, Maligakanda, Colombo 10			+94 11 2673957	+94714468532

Manager (Kotte)

Name & Designation	Official Address (NWSDB)	E-mail	Fax No.	Office Tel.	Mobile Tel.
Eng. (Mr.) H.M. Abeykoon Bandara Manager (Kotte)	NWSDB, No.75, Robert Gunawardena Mawatha, Battaramulla.	managertecn @waterboard.lk	+94 11 2769122	+94 11 5032873 +94 11 2877658 +94 11 5032870	+94 777633713
Mr. W.A.N.U. Kumara Area Engineer (Battaramulla)	NWSDB, No. 75, Robert Gunawardena Mawatha, Battamulla	aebattaramulla @waterboard.lk	+94 11 2877119	+94 11 2877119	+94 777891328
Mr. D.A.D.U. Nishantha Area Engineer (Kotte)	NWSDB, Sri Naga Vihara Road, Pagoda Nugegoda	aekotte @waterboard.lk	+94 11 2769122	+94 11 2853990 +94 11 5024607 +94 11 5024609	+94 714426642
Mr. D.M.S.S. Disanayake Area Engineer (Kolonnawa)	NWSDB, Base Hospital Road, IDH, Gothatuwa New Town	aekolonnawa @waterboard.lk	+94 11 5558359	+94 11 2530106	+94 714498068
Mr. D. P. De Zoysa O.I.C. (Kotte)	NWSDB, Kuruduwatta Road, Pitakotte	This email address is being protected from spambots. You need JavaScript enabled to view it.	+94112820895	+94112820895	+94 714437046
Mr. S. Amarasekara O.I.C. (Battaramulla)	NWSDB, Kanatta Rd, Batapotha, Battaramulla			+94 11 5551920	+94 773699553
Mr. D.M.S. Duwegoda O.I.C. (Kolonnawa)	NWSDB, No. 6/5, IDH Rd, Kolonnawa	This email address is being protected from spambots. You need JavaScript enabled to view it.		+94 11 2572152	+94 714802034
Mr. S.W.U.K.Amarasekara O.I.C. (Kaduwela)	NWSDB, No. 4/374, Perera Mawatha, Kaduwela	upaliamarasekara61@ gmail.com		+94 11 2579353	+94 778287138

Manager (Maharagama)

Name & Designation	Official Address (NWSDB)	E-mail	Fax No.	Office Tel.	Mobile Tel.
Eng. (Mr.)A.D.K.K. Wijegunawardana Manager (Maharagama)	NWSDB, No. 138 A, Dehiwala Rd, Maharagama	managertecs @waterboard.lk	+94112745872	+94112745872, +94112089347	+94777706719
Mr. D. M. S. Dissanayake Area Engineer (Maharagama)	NWSDB, No. 138 A, Dehiwala Rd, Maharagama	aemaharagama @waterboard.lk	+94112851716	+94115559100, +94112851716	+94773944596
Mrs. G.A. Pushpalatha Area Engineer (Kesbewa)	NWSDB, No. 16, Kottawa Rd, Piliyandala	aepiliyandala @waterboard.lk	+94112614790	+94112615102, +94112614790	+94773906136
Mr. W. G. J. S. T. Wakwella O.I.C. (Maharagama)	NWSDB, Vidyakara Mw, Maharagama			+94112840380	+9472453048
Mrs. S. M. Jayasinghe O.I.C. (Pannipitiya)	NWSDB, Kulasewana Mw, Pannipitiya.			+94112847847	+94714775404
Mrs. S. Dharmapriya O.I.C. (Homagama)	NWSDB, Courts Rd, Homagama.			+94112857412	+94772240568
Mr. P. D. Jayantha O.I.C. (Avissawella)	NWSDB, Vidayala Mw, Avissawella.			+94362222658	+94773912238
Mrs. S.H. Sooriyarachchi O.I.C. (Miriswatta)	NWSDB, Miriswatta, Piliyandala.			+94112604189	+94772240573
Mr. U. A. Maheepala O.I.C. (Pelanwatta)	NWSDB, Gorakapitiya Rd, Pelanwatta.			+94112837387	+94761566267

Call Centre

Western Central RSC operates a 24 hour Call Centre to receive complaints from consumers from any part of the country. This centre is operated throughout the year and is multy lingual. Consumers can use toll free number 1939 from any land phone or mobile phone to make any complaint. Complaints received are immediately informed to respective Area Engineer's or Officers in Charge for prompt actions. Within the Western Central RSC stand by crews are available in day and night to attend such complaints.

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Total Service connections Vs Time in RSC (WC)

As at end of	No. of Connection
2011	358,614
2012	374,835
2013	388,290
2014	404,731
2015	421,318
2016	443,998
2017	462,290
2018	478,438
2019	492,798
up to Octomber 2020	510,982

Average monthly water production in RSC-WC

Region

Scheme

Total no. of connections as end of November 2019

Average Monthly Production ( month)

Colombo city North Region

Mattakkuliya

40,616

911,942

Maligawatte

38,228

950,513

Colombo city South Region

Pamankada

34,736

914,846

Fort

31,922

819,029

Kotte Region

Kotte

50,796

1,061,965

Kolonnawa

61,147

1,263,517

Battaramulla

63,445

1,289,084

Maharagama Region

Maharagama

34,974

672,160

Homagama

23,038

458,314

Pannipitiya

31,794

579,694

Avissawella

9,948

186,731

Kesbewa

42,393

715,662

Palenwatta

22,085

366,632

Key Performance Indicators

Key Performance Indicators are used to monitor and compare the performance of NWSDB with other foreign Water Authorities. They can also be used to compare the performance of various Regional Support Centers within the Board. The Cooperate Plan prepared for the period from 2007 to 2011 stipulates targets for each RSC and the Board. Board has started to monitor the performance indicators commencing from January 2011. Indicators are generally prepared for each quarter. Following table shows Key Performance Indicators for western Central RSC together with RSC target and Board overall Target.

Key Performance Indicators (KPIs) as at end of Every Quarter in 2016 - RSC (WC)

Item	Description	Formula	1st Quarter	2nd Quarter	3rd Quarter	4th Quarter
1	Service Levels
	Piped Water Connected Coverage	Regional Population Served *100 Total Regional Population	82.3%	82.3%	83.1%	89.2%
	Water Availability	Water Availability	23.06 hrs/day	23.06 hrs/day	23.07 hrs/day	23.08 hrs/day
	Water Quality	No. of tests that pass SLS Standards *100 Total No. of Tests carried out	100%	100%	100%	100%
2	Operational Efficiency
	UFW(%)	Total Water un-accounted for * 100 Total Water Produced	31.2%	31.3%	31.0%	31.6%
	Staff/1000 Connections	Total No of Staff Total No. of Connections in '000	3.0	3.0	3.1	3.0
	Energy Cost/ cum water Produced	Total Energy Cost(Rs.). Total Water Produced in Cum	Rs.1.00	Rs.1.00	Rs. 1.08	Rs.2.84
	Estimated Bills per 1000 connections	Total no of estimated Bills. Total No. of Connections in '000	4.99	5.09	4.82	6.20
	Defective meters per 1000 connections	Total no of defective meters. Total No. of Connections in '000	5.03	5.07	4.71	5.64
3	Financial Performance
	Operating Ratio	Operating Expense. Operation Revenue	0.36	0.38	0.40	0.40
	Debtage	Total arrears without Current month billing Average Monthly Billing	1.31	1.41	0.37	0.21
	Stock efficiency	Total no. of complaints at particular month. Total No. of Connections in '000	673.9	675.1	641.6	886.1
4	Customer Service	Total no. of complaints at particular month. Total No. of Connections in '000	16	16	16	12

Key Performance Indicators (KPIs) as at end of 1st Quarter 2017 - RSC (WC)

Item	Description	Formula	RSC(WC)
1	Service Levels
	Piped Water Connected Coverage	Regional Population Served *100 Total Regional Population	89.7%
	Water Availability	Water Availability	23.08 hrs/day
	Water Quality	No. of tests that pass SLS Standards *100 Total No. of Tests carried out	100%
2	Operational Efficiency
	NRW(%)
	Staff/1000 Connections	Total No of Staff Total No. of Connections in '000	2.9
	Energy Cost/ cum water Produced	Total Energy Cost(Rs.). Total Water Produced in Cum	Rs. 0.74
	Estimated Bills per 1000 connections	Total no of estimated Bills. Total No. of Connections in '000	74.12
	Defective meters per 1000 connections	Total no of defective meters. Total No. of Connections in '000	5.94
3	Financial Performance
	Operating Ratio	Operating Expense. Operation Revenue	0.47
	Debt age	Total arrears without Current month billing Average Monthly Billing	0.18
	Stock efficiency	Total no. of complaints at particular month Total No. of Connections in '000	823.4
4	Customer Service	Total no. of complaints at particular month Total No. of Connections in '000	10

Details of Connections – Up to February 2020

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Manager (Colombo City North)

Water supply scheme name	No of Connections (At Octomber 2020)
Mattakkuliya	40,915
Maligawatta	37,598

Manager (Colombo City South)

Water supply scheme name	No of Connections (At Octomber 2020)
Pamankada	34,878
Fort	31,690

Manager (Kotte)

Water supply scheme name	No of Connections (At Octomber 2020
Kotte	51,520
Kolonnawa	63,562
Battaramulla	65,243

Manager (Maharagama)

Water supply scheme name	No of Connections (At Octomber 2020)
Maharagama	113,720
Kesbewa	69,662

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System of Regional Support Centre (RSC) was established for smooth management of Operation & Maintenance (O&M) Section in 1992. This was a recommendation made by the Institutional Development Programme funded by USAID. At the inception, only four RSCs were established for Western, Southern, Central and North Central Provinces. All Water Supply Schemes (WSS) except Kalutara WSS were under the Western RSC. With the expansion of water supply facilities in Western Province, it was decided to divide Western RSC in to 3 RSCs in 2008. Accordingly, RSC- Western Central (WC) was established to coordinate activities related to the central part of Western Province.

At present, RSC-WC geographically covers all areas in Colombo District except Dehiwala-Mount Lavinia and Moratuwa Municipal Council Areas. It consists of 02 Municipal Councils (Colombo & Sri Jayawardhanapura), 05 Urban Councils, 04 Provincial Council areas falling within 08 Divisional Secretary areas. RSC-WC has the largest number of connections (about 365,000 as at May 2012) when compared to all other RSCs. It generates the highest income for NWS&DB and in year 2011 the income was Rs. 5,152 million which was about 40% of the total annual income of NWS&DB.

Organization structure of the RSC-WC is very much similar to the other RSCs with only few exceptions. RSC-WC is headed by the Deputy General Manager (DGM). Owing to the complexity of works involved in, DGM is assisted by three Assistant General Managers (AGMs) separately for Development, O&M and Water Loss Management. RSC had a total of 1,396 Staff as at May 2012.

Location of the Area