Main function Under the purview of the Additional General Manager (CAM), are NWSDB infrastructure assets management, Non-Revenue Water (NRW) reduction, Call center management, infrastructure GIS mapping and land acquisition.
Call Center- Customer Care :
The 1939 Call Center Service plays a pivotal role in the National Water Supply & Drainage Board’s operation as the main centralized contact point for the entire island’s NWSDB customer base. This service is facilitated 24x7x365 in tri-lingual options, including integrated voice recording (IVR), Chatbot and agent assistance. The facility will be enhanced with a Customer Relation Management (CRM) system to provide excellent customer service.
The NWSDB Call Center operation is continuously adding new features and facilities to its customers in providing “Excellence in Service” and enrich the NWSDB brand locally and internationally.Management of NWSDB infrastructure Assets :
The NWSDB asset management objective is to create a systematic approach to achieving an optimised outcome, and the long-term objective is to deliver the asset-related business objectives and services. NWSDB infrastructure assets are mainly for water services and wastewater facilities under three main categories: civil and building structure, pipe network, Mechanical, Electrical, and electronic assets.
Non-Revenue Water (NRW) Section :
In the field of drinking water supply, NRW is one of the major challenges faced by NWSDB. For NRW Management, the NRW section has the best technical and management knowledge, experience, and equipment/instruments available in NWSDB. The focus of this section is to manage and reduce NRW island-wide. Nevertheless, it also provides technical support to local operational divisions within the constraints of the available resources.
GIS & Mapping Section :
This section is primarily responsible for updating and monitoring the water-relevant infrastructure and sewerage network across the island. Field Surveys are done using GNSS and Several Mobile Apps such as “Survey123” and “Field Map”. Further to that as-built drawing and NWSDB field staff experience are used for collect information. The GIS & Mapping section ensures the production of standardized, reliable, and high-accuracy maps, while introducing standards, guidelines, and procedures for geospatial activities related to water infrastructure utilities. In addition, web-based GIS mapping systems have been implemented and published in each Regional Support Center (RSC).
DISTRIBUTION AND TRANSMISSION PIPE NETWORK
Land Section :
This is also an important key section under the leadership of the Additional General Manager (CAM), overseeing the acquisition and maintenance of the Land related to NWSDB’s operations. This section maintains Land lease & procedures, Land management and acquisition.
Organization Structure :
Contact Details
National Water Supply & Drainage Board
Head Office, Galle Road, Ratmalana
Fax: 011-2632249
Additional General Manager(CAM) (Act)
Fax: 011-2632249
Email: addlgmcam@gmail.com
Deputy General Manager (CAM) (Act)
Email: wbdgmcam@gmail.com
Assistant General Manager (CAM)
Fax: 011-2632249
Email: agmcam9@gmail.com
Assistant General Manager (GIS Mapping /NRW-OW)
Fax: 011-2632249
Email: upuljanaka@gmail.com
Assistant General Manager (NRW)
Fax: 011-2632249
Email: suthakaranadb7@gmail.com