Introduction

As per the 2020 Financial Statements of NWSDB, it is operating with 625 Billion (Approx.) value of assets. However, there was no systematic periodic asset management especially to the water supply network infrastructure resulted in continuous increase of NRW, repair expenditure and reduced service quality thus increasing the customer complaints. Hence by recognising the importance of asset management, NWSDB has formulated a unit in February 2021 under Addl.GM (Consumer and Asset Management) to look after the island wide consumer affairs, Non-Revenue Water Management and Water Infrastructure Management.

This report outline the Terms of Reference of this newly established unit and act as a communication tool to inform the stakeholders what kind of services and support that they can obtain from Consumer and Asset Management Division to improve their service.