Regional Support Centre-North (RSC-North) was established in 2009 to support and strengthen the water supply coverage by providing drinking water supply facilities and advice to public & institutions, within Northern Province of Sri Lanka, under the headship of Deputy General Manager (DGM) with an Assistant General Manager (AGM). The office of the RSC-North is located in Jaffna Road, Vavuniya.
The Operation & Maintenance activities of water supply services are operated into three regions namely “Jaffna Region”, “Vavuniya Region” and “Mannar Region” managed by three Regional Managers. There are 36 nos. of Water Supply Schemes are functioning in Northern Province. Total service connections maintained by NWSDB is 63,160 Nos and the pipe-borne water supply overall coverage is 19.68% while rural water supply coverage is about 1.73% as at end of September 2025.
The Regional Support Centre (RSC-North) has the strength of 204 Employees with two laboratory testing facilities (Vavuniya and Jaffna), for water quality, accredited with ISO certification, in both regions. The Regional Managers report to Deputy General Manager.
The functions of RSC-North are monitored and advised by the Additional GM (North-North Central) who is stationed in RSC (North) office, Vavuniya.
The principal functions of RSC-North are to provide necessary technical support to the three regional offices related to rehabilitation & augmentation work in existing scheme; non-technical assistance for smooth functioning, as well. Other key functions of RSC are:
- Sector Planning of drinking water supply for entire northern Region and identify major & minor projects
- Planning & Design of minor but urgent needed projects.
- Implementation of rehabilitation and augmentation works of existing schemes;
- Investigation of Deep wells for external institutions and private land owners.
- Procurement of goods and services
- Testing of Water quality parameters on public and institutions request.
- Billing & Revenue collection;
Budgetary control is decentralized and vested with DGM for efficient performance of RSC.
The Regional Laboratories of Jaffna & Vavuniya had met the Management Requirements and Technical Requirements of ISO 17025 and were granted ISO 17025 accreditation for 5 parameters of PH, Turbidity, Electrical Conductivity, Total hardness and Chloride and in progress of getting accreditation for microbiological testing. Regional Laboratory-Jaffna has been awarded standard of 5S certification by the National Productivity secretariat which is registered as a laboratory for environmental monitoring and evaluation under (CEA).
IT Infrastructure and Solutions to suit the needs of the organization have been taken while keeping pace with the latest trends in the industry. Some of these activities include On-line Bill Payment facility, Smart Zone for 24-hour service facilities, On-line Customer Grievance
Contact Us
Fax: 024-2225088/ 222/ 7341, 024-2225720
Additional General Manager
Fax: 024-2225088
Deputy General Manager
Fax: 024-2225088
Assistant General Manager
Fax: 024-2225088
Assistant General Manager (N)
Fax: 021-2283981
| Manager Office – Jaffna Eng. V. Uthayaseelan NWSDB, Sivan Pannai Road, Jaffna Tel: 021-2217094 Fax: 021-2227965 Email: rmjaffna@yahoo.com | Manager Office – Vavuniya Eng. J. Vijayabalan NWSDB, Jaffna Road, Vavuniya Tel: 024-2222169 (Direct) / 0242227313(General) Fax: 024 2225088 Email: rmvavuniya@gmail.com | Manager Office – Mannar Eng. M. J. S. Aravindan NWSDB, St. Sebastian Road, Mannar Tel: 023-2222124 Fax: 023-2222851 Email: rmmannar@gmail.com |
| District Engineer Office – Jaffna NWSDB, Sivan Pannai Road, Jaffna Tel: 021-2223742 Fax: 021-2227965 | District Engineer Office – Killinochchi NWSDB, 155thMile Post, A9 Road, Kilinochchi. Tel: 021-2283981 Fax: 021-2283981 |
| District Engineer Office – Vavuniya NWSDB, Jaffna Road, Vavuniya Tel: 024-2222261 Fax: 024-3248011 | District Engineer Office – Mannar NWSDB, St. Sebastian Road, Mannar Tel: 023-2222124 Fax: 023-2222851 |
| District Engineer Office – Mullaitivu NWSDB, 3 rd Mile Post, Silawaththai, Mullaitivu. Tel:- 021-2292070 |
| OIC Office – Jaffna NWSDB, Jaffna Road, Vavuniya Tel: 021-2223742 Fax: 021-2227965 | OIC Office – Point Pedro NWSDB, Thigiri Road, Point Pedro Tel: 021-2260070 Fax: 021-2260070 | OIC Office – Mullaitivu NWSDB, 3 rd Mile Post, Silawaththai, Mullaitivu Tel: 021-2292070 |
| OIC Office – Puthukudiyirppu NWSDB, Ward No. 02, Oddusuddan Road, Puthukudiyirppu Tel: 021-2291920 | OIC Office – Kilinochchi NWSDB, 155thMile Post, A9 Road, Kilinochchi Tel: 021-2283981 Fax: 021-2283981 | OIC Office – Vavuniya NWSDB, Jaffna Road, Vavuniya Tel: 024-3248025 Fax: 024-2225088 |
| OIC Office – Mannar NWSDB, St. Sebastian Road, Mannar Tel: 023-2222124 Fax: 023-2222851 | OIC Office – Adampan NWSDB, Manthai West, Mannar Tel: 023-2050892 Fax: 023-2250319 Email:nwsdba@gmail.com | OIC Office – Islands NWSDB, Vangalavadi, Kurikadduvan Road, Velanai. Tel: 021-2224632 |
| OIC Office – Mallavi & Pandiyankulam WSS NWSDB, Yogapuram, Mallavi Town. Tel:- 021-2061748 | OIC Office – Oddusuddan & Nedunkeny WSS NWSDB, Oddusuddan Nedunkerny Road, Oddusuddan, Mullaitivu. Tel:- 021-2061748 | OIC Office – Nelukulam NWSDB, A9 Road, Vavuniya Tel: 024-3248011 |
| OIC Office – Water Treatment Plant (Peraru) NWSDB, Sasthikoolankulam, Vavuniya Tel: 024-2228751 | OIC Office – Kariyalainagapaduvan 19th Mile Post, A32 Mannar Road, Mulankavil, Poonakary. Tel: 021-2286035 Email: oic.mulan.nwsdb@gmail.com | OIC Office – Murunkan NWSDB, 12 th Mile Post, Semmantheevu, Murunkan. Tel: 023-3126400 Email:nwsdbmurunkan@gmail.com |
How to make the payment of water Bills
At any Cashier Point of the Water Board (Island Wide) – By cash or cheques (Week days – from 9:00 am to 3:00 pm).
(All cheques should be drawn in favour of the “National Water Supply & Drainage Board” and crossed “Account Payee only”. Also ensure that you enter your Account Number on the reverse of the Cheque. Send the bill intact for payments.)
Note: In the event of your cheque/s has been dishonoured, Rs. 500/= per cheque will be debited to your account.
Cashier Points available in the RSC – Northern Area
Cashier at Vavuniya Regional Manager Office | Sivan Pannai Road, Jaffna Tel: 021-2217094 |
Cashier at Jaffna Regional Manager’s Office | Jaffna Road, Vavuniya |
For more locations;
https://www.waterboard.lk/payment-locations/
Regional Support Centre-North (RSC-North) was established in 2009 to support and strengthen the water supply coverage by providing drinking water supply facilities and advice to public & institutions, within Northern Province of Sri Lanka, under the headship of Deputy General Manager (DGM) with an Assistant General Manager (AGM). The office of the RSC-North is located in Jaffna Road, Vavuniya.
The Operation & Maintenance activities of water supply services are operated into three regions namely “Jaffna Region”, “Vavuniya Region” and “Mannar Region” managed by three Regional Managers. There are 36 nos. of Water Supply Schemes are functioning in Northern Province. Total service connections maintained by NWSDB is 63,160 Nos and the pipe-borne water supply overall coverage is 19.68% while rural water supply coverage is about 1.73% as at end of September 2025.
The Regional Support Centre (RSC-North) has the strength of 204 Employees with two laboratory testing facilities (Vavuniya and Jaffna), for water quality, accredited with ISO certification, in both regions. The Regional Managers report to Deputy General Manager.
The functions of RSC-North are monitored and advised by the Additional GM (North-North Central) who is stationed in RSC (North) office, Vavuniya.
The principal functions of RSC-North are to provide necessary technical support to the three regional offices related to rehabilitation & augmentation work in existing scheme; non-technical assistance for smooth functioning, as well. Other key functions of RSC are:
- Sector Planning of drinking water supply for entire northern Region and identify major & minor projects
- Planning & Design of minor but urgent needed projects.
- Implementation of rehabilitation and augmentation works of existing schemes;
- Investigation of Deep wells for external institutions and private land owners.
- Procurement of goods and services
- Testing of Water quality parameters on public and institutions request.
- Billing & Revenue collection;
Budgetary control is decentralized and vested with DGM for efficient performance of RSC.
The Regional Laboratories of Jaffna & Vavuniya had met the Management Requirements and Technical Requirements of ISO 17025 and were granted ISO 17025 accreditation for 5 parameters of PH, Turbidity, Electrical Conductivity, Total hardness and Chloride and in progress of getting accreditation for microbiological testing. Regional Laboratory-Jaffna has been awarded standard of 5S certification by the National Productivity secretariat which is registered as a laboratory for environmental monitoring and evaluation under (CEA).
IT Infrastructure and Solutions to suit the needs of the organization have been taken while keeping pace with the latest trends in the industry. Some of these activities include On-line Bill Payment facility, Smart Zone for 24-hour service facilities, On-line Customer Grievance
Contact Us
Fax: 024-2225088/ 222/ 7341, 024-2225720
Additional General Manager
Fax: 024-2225088
Deputy General Manager
Fax: 024-2225088
Assistant General Manager
Fax: 024-2225088
Assistant General Manager (N)
Fax: 021-2283981
Tel: 021-2217094
Fax: 021-2227965
Email: rmjaffna@yahoo.com
Tel: 024-2222169 (Direct) / 0242227313(General)
Fax: 024 2225088
Email: rmvavuniya@gmail.com
Eng. M. J. S. Aravindan
NWSDB, St. Sebastian Road, Mannar
Tel: 023-2222124
Fax: 023-2222851
Fax: 021-2227965
Fax: 021-2283981
Fax: 024-3248011
Fax: 023-2222851
Fax: 021-2227965
Fax: 021-2260070
NWSDB, 3rd Mile Post, Kumarapuram, Mullaitivu
Fax: 021-2283879
NWSDB, 155thMile Post, A9 Road, Kilinochchi
Fax: 021-2283981
NWSDB, Jaffna Road, Vavuniya
Fax: 024-2225088
NWSDB, St. Sebastian Road, Mannar
Fax: 023-2222851
Fax: 023-2250319
NWSDB, Vangalavadi, Kurikadduvan Road, Velanai.
Tel: 021-2224632
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