A Deputy General Manager (DGM) heads the Western North RSC with an Assistant General Manager (AGM) providing support in running the RSC unit. The O&M activities are divided by regions namely the Gampaha Region and the Towns North of Colombo (TNC) region and are managed by two different regional managers. The principal RSC functions are to provide necessary support to the two regional offices in the day to day O&M activities and to provide help and guidance in the ongoing scheme rehabilitation, and augmentation work.
The O&M managers’ report to the DGM through the AGM and all RSC functions are monitored by the Additional General Manager for Western Zone. The RSC provides services to the regional offices only within their capacity; any additional help as necessary is obtained from the head office (HO) through the respective Additional General Manager.
Services for the consumers <>
Area Engineer Office under the Manager's Office
Area Engineer Office – Kelaniya (10/28)
Area Engineer Office – Biyagama (10/50)
Area Engineer Office – Ja-Ela (10/29)
Contact Details Manager Office – Kelaniya Manager – Kelaniya
11, Dippitiyagoda Road, Kelaniya
Tel: [ ]
Fax: [ ]
Email: [ ]
[Name]
Tel: [ ]
Fax: [ ]
Email: [ ]
Services for the consumers <>
Area Engineer Office under the Manager's Office
Area Engineer Office – Gampaha
Area Engineer Office – Negombo
Contact Details Manager Office – Gampaha Manager – Gampaha
02 Mihindu Mawatha, Gampaha,
Tel: [ ]
Fax: [ ]
Email: [ ]
[Name]
Tel: [ ]
Fax: [ ]
Email: [ ]
10/28/xxx/xxx/xx
Services for the consumers <>
OIC Office under the AE's Office
OIC Office – Kelaniya
OIC Office – Welisara
Just type your Docket number (10/28/xxx) and find the relevent OIC office
| Docket | Office | ||
|---|---|---|---|
| 10 | 28 | 001 | OIC Kelaniya |
| 10 | 28 | 002 | OIC Kelaniya |
| 10 | 28 | 003 | OIC Kelaniya |
| 10 | 28 | 004 | OIC Kelaniya |
| 10 | 28 | 005 | OIC Kelaniya |
| 10 | 28 | 006 | OIC Kelaniya |
| 10 | 28 | 007 | OIC Kelaniya |
| 10 | 28 | 008 | OIC Kelaniya |
| 10 | 28 | 009 | OIC Kelaniya |
| 10 | 28 | 010 | OIC Kelaniya |
| 10 | 28 | 011 | OIC Kelaniya |
| 10 | 28 | 012 | OIC Kelaniya |
| 10 | 28 | 013 | OIC Kelaniya |
| 10 | 28 | 014 | OIC Kelaniya |
| 10 | 28 | 015 | OIC Kelaniya |
| 10 | 28 | 016 | OIC Kelaniya |
| 10 | 28 | 017 | OIC Kelaniya |
| 10 | 28 | 018 | OIC Kelaniya |
| 10 | 28 | 019 | OIC Kelaniya |
| 10 | 28 | 025 | OIC Kelaniya |
| 10 | 28 | 026 | OIC Kelaniya |
| 10 | 28 | 027 | OIC Kelaniya |
| 10 | 28 | 028 | OIC Kelaniya |
| 10 | 28 | 029 | OIC Kelaniya |
| 10 | 28 | 030 | OIC Kelaniya |
| 10 | 28 | 035 | OIC Kelaniya |
| 10 | 28 | 036 | OIC Kelaniya |
| 10 | 28 | 037 | OIC Kelaniya |
| 10 | 28 | 046 | OIC Kelaniya |
| 10 | 28 | 047 | OIC Kelaniya |
| 10 | 28 | 048 | OIC Kelaniya |
| 10 | 28 | 049 | OIC Kelaniya |
| 10 | 28 | 050 | OIC Kelaniya |
| 10 | 28 | 055 | OIC Kelaniya |
| 10 | 28 | 056 | OIC Kelaniya |
| 10 | 28 | 057 | OIC Kelaniya |
| 10 | 28 | 058 | OIC Kelaniya |
| 10 | 28 | 059 | OIC Kelaniya |
| 10 | 28 | 060 | OIC Kelaniya |
| 10 | 28 | 061 | OIC Kelaniya |
| 10 | 28 | 096 | OIC Kelaniya |
| 10 | 28 | 097 | OIC Kelaniya |
| 10 | 28 | 098 | OIC Kelaniya |
| 10 | 28 | 099 | OIC Kelaniya |
| 10 | 28 | 106 | OIC Kelaniya |
| 10 | 28 | 108 | OIC Kelaniya |
| 10 | 28 | 113 | OIC Kelaniya |
| 10 | 28 | 131 | OIC Kelaniya |
| 10 | 28 | 132 | OIC Kelaniya |
| 10 | 28 | 133 | OIC Kelaniya |
| 10 | 28 | 135 | OIC Kelaniya |
| 10 | 28 | 135 | OIC Kelaniya |
| 10 | 28 | 141 | OIC Kelaniya |
| 10 | 28 | 142 | OIC Kelaniya |
| 10 | 28 | 143 | OIC Kelaniya |
| 10 | 28 | 144 | OIC Kelaniya |
| 10 | 28 | 145 | OIC Kelaniya |
| 10 | 28 | 146 | OIC Kelaniya |
| 10 | 28 | 147 | OIC Kelaniya |
| 10 | 28 | 148 | OIC Kelaniya |
| 10 | 28 | 149 | OIC Kelaniya |
| 10 | 28 | 150 | OIC Kelaniya |
| 10 | 28 | 156 | OIC Kelaniya |
| 10 | 28 | 157 | OIC Kelaniya |
| 10 | 28 | 158 | OIC Kelaniya |
| 10 | 28 | 159 | OIC Kelaniya |
| 10 | 28 | 160 | OIC Kelaniya |
| 10 | 28 | 301 | OIC Kelaniya |
| 10 | 28 | 302 | OIC Kelaniya |
| 10 | 28 | 303 | OIC Kelaniya |
| 10 | 28 | 304 | OIC Kelaniya |
| 10 | 28 | 311 | OIC Kelaniya |
| 10 | 28 | 312 | OIC Kelaniya |
| 10 | 28 | 313 | OIC Kelaniya |
| 10 | 28 | 314 | OIC Kelaniya |
| 10 | 28 | 315 | OIC Kelaniya |
| 10 | 28 | 316 | OIC Kelaniya |
| 10 | 28 | 356 | OIC Kelaniya |
| 10 | 28 | 357 | OIC Kelaniya |
| 10 | 28 | 358 | OIC Kelaniya |
| 10 | 28 | 359 | OIC Kelaniya |
| 10 | 28 | 360 | OIC Kelaniya |
| 10 | 28 | 361 | OIC Kelaniya |
| 10 | 28 | 381 | OIC Kelaniya |
| 10 | 28 | 382 | OIC Kelaniya |
| 10 | 28 | 386 | OIC Kelaniya |
| 10 | 28 | 387 | OIC Kelaniya |
| 10 | 28 | 388 | OIC Kelaniya |
| 10 | 28 | 391 | OIC Kelaniya |
| 10 | 28 | 392 | OIC Kelaniya |
| 10 | 28 | 393 | OIC Kelaniya |
| 10 | 28 | 394 | OIC Kelaniya |
| 10 | 28 | 394 | OIC Kelaniya |
| 10 | 28 | 382 | OIC Kelaniya |
| 10 | 28 | 421 | OIC Kelaniya |
| 10 | 28 | 422 | OIC Kelaniya |
| 10 | 28 | 423 | OIC Kelaniya |
| 10 | 28 | 424 | OIC Kelaniya |
| 10 | 28 | 425 | OIC Kelaniya |
| 10 | 28 | 431 | OIC Kelaniya |
| 10 | 28 | 432 | OIC Kelaniya |
| 10 | 28 | 433 | OIC Kelaniya |
| 10 | 28 | 434 | OIC Kelaniya |
| 10 | 28 | 435 | OIC Kelaniya |
| 10 | 28 | 441 | OIC Kelaniya |
| 10 | 28 | 442 | OIC Kelaniya |
| 10 | 28 | 443 | OIC Kelaniya |
| 10 | 28 | 444 | OIC Kelaniya |
| 10 | 28 | 445 | OIC Kelaniya |
| 10 | 28 | 446 | OIC Kelaniya |
| 10 | 28 | 501 | OIC Kelaniya |
| 10 | 28 | 502 | OIC Kelaniya |
| 10 | 28 | 503 | OIC Kelaniya |
| 10 | 28 | 504 | OIC Kelaniya |
| 10 | 28 | 505 | OIC Kelaniya |
| 10 | 28 | 541 | OIC Kelaniya |
| 10 | 28 | 542 | OIC Kelaniya |
| 10 | 28 | 543 | OIC Kelaniya |
| 10 | 28 | 571 | OIC Kelaniya |
| 10 | 28 | 572 | OIC Kelaniya |
| 10 | 28 | 573 | OIC Kelaniya |
| 10 | 28 | 576 | OIC Kelaniya |
| 10 | 28 | 578 | OIC Kelaniya |
| 10 | 28 | 579 | OIC Kelaniya |
| 10 | 28 | 501 | OIC Kelaniya |
| 10 | 28 | 616 | OIC Kelaniya |
| 10 | 28 | 617 | OIC Kelaniya |
| 10 | 28 | 618 | OIC Kelaniya |
| 10 | 28 | 626 | OIC Kelaniya |
| 10 | 28 | 641 | OIC Kelaniya |
| 10 | 28 | 642 | OIC Kelaniya |
| 10 | 28 | 801 | OIC Kelaniya |
| 10 | 28 | 802 | OIC Kelaniya |
| 10 | 28 | 803 | OIC Kelaniya |
| 10 | 28 | 804 | OIC Kelaniya |
| 10 | 28 | 806 | OIC Kelaniya |
| 10 | 28 | 807 | OIC Kelaniya |
| 10 | 28 | 808 | OIC Kelaniya |
| 10 | 28 | 809 | OIC Kelaniya |
| 10 | 28 | 811 | OIC Kelaniya |
| 10 | 28 | 812 | OIC Kelaniya |
| 10 | 28 | 813 | OIC Kelaniya |
| 10 | 28 | 815 | OIC Kelaniya |
| 10 | 28 | 845 | OIC Kelaniya |
| 10 | 28 | 851 | OIC Kelaniya |
| 10 | 28 | 852 | OIC Kelaniya |
| 10 | 28 | 853 | OIC Kelaniya |
| 10 | 28 | 854 | OIC Kelaniya |
| 10 | 28 | 855 | OIC Kelaniya |
| 10 | 28 | 856 | OIC Kelaniya |
| 10 | 28 | 857 | OIC Kelaniya |
| 10 | 28 | 864 | OIC Kelaniya |
| 10 | 28 | 066 | OIC Wattala |
| 10 | 28 | 067 | OIC Wattala |
| 10 | 28 | 068 | OIC Wattala |
| 10 | 28 | 070 | OIC Wattala |
| 10 | 28 | 071 | OIC Wattala |
| 10 | 28 | 073 | OIC Wattala |
| 10 | 28 | 086 | OIC Wattala |
| 10 | 28 | 087 | OIC Wattala |
| 10 | 28 | 088 | OIC Wattala |
| 10 | 28 | 089 | OIC Wattala |
| 10 | 28 | 092 | OIC Wattala |
| 10 | 28 | 093 | OIC Wattala |
| 10 | 28 | 095 | OIC Wattala |
| 10 | 28 | 100 | OIC Wattala |
| 10 | 28 | 102 | OIC Wattala |
| 10 | 28 | 111 | OIC Wattala |
| 10 | 28 | 112 | OIC Wattala |
| 10 | 28 | 113 | OIC Wattala |
| 10 | 28 | 114 | OIC Wattala |
| 10 | 28 | 166 | OIC Wattala |
| 10 | 28 | 167 | OIC Wattala |
| 10 | 28 | 168 | OIC Wattala |
| 10 | 28 | 169 | OIC Wattala |
| 10 | 28 | 170 | OIC Wattala |
| 10 | 28 | 321 | OIC Wattala |
| 10 | 28 | 322 | OIC Wattala |
| 10 | 28 | 324 | OIC Wattala |
| 10 | 28 | 346 | OIC Wattala |
| 10 | 28 | 347 | OIC Wattala |
| 10 | 28 | 348 | OIC Wattala |
| 10 | 28 | 349 | OIC Wattala |
| 10 | 28 | 350 | OIC Wattala |
| 10 | 28 | 352 | OIC Wattala |
| 10 | 28 | 365 | OIC Wattala |
| 10 | 28 | 366 | OIC Wattala |
| 10 | 28 | 367 | OIC Wattala |
| 10 | 28 | 368 | OIC Wattala |
| 10 | 28 | 401 | OIC Wattala |
| 10 | 28 | 402 | OIC Wattala |
| 10 | 28 | 403 | OIC Wattala |
| 10 | 28 | 404 | OIC Wattala |
| 10 | 28 | 405 | OIC Wattala |
| 10 | 28 | 411 | OIC Wattala |
| 10 | 28 | 412 | OIC Wattala |
| 10 | 28 | 413 | OIC Wattala |
| 10 | 28 | 414 | OIC Wattala |
| 10 | 28 | 415 | OIC Wattala |
| 10 | 28 | 520 | OIC Wattala |
| 10 | 28 | 521 | OIC Wattala |
| 10 | 28 | 522 | OIC Wattala |
| 10 | 28 | 523 | OIC Wattala |
| 10 | 28 | 524 | OIC Wattala |
| 10 | 28 | 525 | OIC Wattala |
| 10 | 28 | 526 | OIC Wattala |
| 10 | 28 | 527 | OIC Wattala |
| 10 | 28 | 528 | OIC Wattala |
| 10 | 28 | 529 | OIC Wattala |
| 10 | 28 | 530 | OIC Wattala |
| 10 | 28 | 535 | OIC Wattala |
| 10 | 28 | 536 | OIC Wattala |
| 10 | 28 | 537 | OIC Wattala |
| 10 | 28 | 538 | OIC Wattala |
| 10 | 28 | 550 | OIC Wattala |
| 10 | 28 | 551 | OIC Wattala |
| 10 | 28 | 552 | OIC Wattala |
| 10 | 28 | 570 | OIC Wattala |
| 10 | 28 | 574 | OIC Wattala |
| 10 | 28 | 575 | OIC Wattala |
| 10 | 28 | 581 | OIC Wattala |
| 10 | 28 | 582 | OIC Wattala |
| 10 | 28 | 591 | OIC Wattala |
| 10 | 28 | 592 | OIC Wattala |
| 10 | 28 | 593 | OIC Wattala |
| 10 | 28 | 594 | OIC Wattala |
| 10 | 28 | 595 | OIC Wattala |
| 10 | 28 | 621 | OIC Wattala |
| 10 | 28 | 622 | OIC Wattala |
| 10 | 28 | 623 | OIC Wattala |
| 10 | 28 | 624 | OIC Wattala |
| 10 | 28 | 625 | OIC Wattala |
| 10 | 28 | 631 | OIC Wattala |
| 10 | 28 | 632 | OIC Wattala |
| 10 | 28 | 633 | OIC Wattala |
| 10 | 28 | 634 | OIC Wattala |
| 10 | 28 | 635 | OIC Wattala |
| 10 | 28 | 636 | OIC Wattala |
| 10 | 28 | 637 | OIC Wattala |
| 10 | 28 | 638 | OIC Wattala |
| 10 | 28 | 639 | OIC Wattala |
| 10 | 28 | 651 | OIC Wattala |
| 10 | 28 | 652 | OIC Wattala |
| 10 | 28 | 653 | OIC Wattala |
| 10 | 28 | 654 | OIC Wattala |
| 10 | 28 | 655 | OIC Wattala |
| 10 | 28 | 674 | OIC Wattala |
| 10 | 28 | 810 | OIC Wattala |
| 10 | 28 | 821 | OIC Wattala |
| 10 | 28 | 822 | OIC Wattala |
| 10 | 28 | 823 | OIC Wattala |
| 10 | 28 | 825 | OIC Wattala |
| 10 | 28 | 826 | OIC Wattala |
| 10 | 28 | 828 | OIC Wattala |
| 10 | 28 | 836 | OIC Wattala |
| 10 | 28 | 866 | OIC Wattala |
| 10 | 28 | 867 | OIC Wattala |
| 10 | 28 | 966 | OIC Wattala |
| 10 | 28 | 969 | OIC Wattala |
| 10 | 28 | 970 | OIC Wattala |
| 10 | 28 | 971 | OIC Wattala |
| 10 | 28 | 974 | OIC Wattala |
| 10 | 28 | 975 | OIC Wattala |
| 10 | 28 | 979 | OIC Wattala |
| 10 | 28 | 980 | OIC Wattala |
| 10 | 28 | 985 | OIC Wattala |
| 10 | 28 | 990 | OIC Wattala |
| 10 | 28 | 995 | OIC Wattala |
Contact Details
Area Engineer Office – Kelaniya |
|---|
Area Engineer – Kelaniya |
10/50/xxx/xxx/xx
Services for the consumers <>
OIC Office under the AE's Office
OIC Office – Mahara
OIC Office – Biyagama
Contact Details
Area Engineer Office – Biyagama | Area Engineer – Biyagama |
|---|
10/50/xxx/xxx/xx
Services for the consumers <>
OIC Office under the AE's Office
OIC Office – Ja-Ela
OIC Office – Ragama
Contact Details
Area Engineer Office | Area Engineer |
|---|
Services for the consumers <>
OIC Office under the AE's Office
OIC Office – Gampaha
OIC Office – Veyangoda / Nittamuwa
OIC Office – Ranpokunagama / Bataleeya
OIC Office – Raddoluwa
Services for the consumers <>
OIC Office under the AE's Office
OIC Office – Negombo
OIC Office – Divulapitiya
OIC Office – Meerigama
OIC Office – Minuwangoda
OIC Office – Katana
Services for the consumers <>
OIC Office under the AE's Office
OIC Office – Gampaha
OIC Office – Veyangoda / Nittamuwa
OIC Office – Ranpokunagama / Bataleeya
OIC Office – Raddoluwa
🛠️ Services by the Area Engineer’s Office
Consumer Complaints
The Area Engineer’s office accepts all kinds of consumer complaints regarding
water supply,
billing issues,
pressure problems,
delays in service and more.
Profile Changes
- Name Change
- Mobile Number Change
- Category Change, etc..
Disconnection & Reconnection Program
- Disconnection for non-payment
- Temporary disconnection on request
- Reconnection upon settlement
Step-by-Step Reconnection Process
Pay any outstanding water bill amounts, including reconnection charges if applicable.
The technical team will verify and process the request.
Reconnection will be completed within the specified time
Consumer Awareness Programs
Water Quality : highlight the importance of safe and clean drinking water
Water Consumption : Consumers are encouraged to use water wisely and efficiently
Engaging and Educating Consumers on Responsible Water Use
Importance of clean and safe water
Role of water treatment and testing labs
How to identify and report water quality issues
- Understanding your water bill
- Long-term water sustainability
Installment Payment Schemes for High Bills
If you’ve received a high water bill, we offer flexible installment payment plans to help you manage and settle dues conveniently.
Process
- Visit the Area Engineer’s Office
- Request an installment payment plan by submitting a written request or application form.
- Review your payment history and evaluate your request.
- If approved, a payment schedule will be issued
- Monthly payments must be made on or before the due dates
NWSDB, Dompe WSS, Walgama, Malwana
NWSDB, Negombo Road, Welissara, Ragama.
NWSDB, Thalagolla, Ragama
NWSDB, 433/4/1, Ganemulla Road, Kadawatha
OIC Office Contact Details and Location
🛠️ Services by the OIC Office
New Water Connection
Apply for a new water connection for your home, business, or institution through our streamlined process.
Required Documents:
- National Identity Card
- Proof of ownership or utility bill
- Duly filled application form
Leak Repairs
- Inspection of main or sub-pipe leaks.
- Emergency repairs.
How to Report
📞 24/7 Hotline : 1939
🏢 Visit the nearest OIC Office
Meter Change Requests
Request a replacement of your current water meter if it is damaged or shows incorrect readings.
Reasons for Replacement
- Faulty or broken meter
- Inconsistent or suspicious readings
Replacement Process
- Technical inspection
- Verification of readings
- Meter replacement with a certified unit
Meter Shifting
Request to relocate or raise your water meter for ease of access, construction needs, or safety concerns.
Life Changing
Types of Shifting:
- Ferrule Shifting: Changing the tapping point.
- Meter Raising: Elevating the meter above ground.
Process:
- Submit a written request with reasons.
- Site evaluation & technical approval.
- Cost estimation.
- Meter relocation as per standards.
Bill Payment Points
At any Cashier Point of the Water Board (Island Wide) – By cash or cheques (Working days- from 9:00 am to 3:00 pm)
(All cheques should be drawn in favour of the “National Water Supply & Drainage Board” and crossed “Account Payee only”. Also ensure that you enter your Account Number on the reverse of the Cheque. Send the bill intact for payments.)
Note: In the event of your cheque/s has been dishonoured Rs. 500/= per cheque will be debited to your account.
Cashier Points available in the RSC – Western North Area
| Area Engineer Office (Kelaniya) | NWS&DB, 977/12, Bulugaha Junction, Kandy Road, Kelaniya |
|---|---|
| Area Engineer Office (Biyagama) | NWS&DB, 433/4-1, Ganemulla Road, Kadawatha. |
| Area Engineer Office (Ja-Ela) | NWS&DB, Kapalakanda Road, Ja-Ela |
| Area Engineer Office (Gampaha) | NWS&DB, 11/1B, Wilaboda Road, Gampaha |
| Area Engineer Office (Negombo) | No. 35, Sri Wickarama Rajasinhe Road, Bolawalana, Negombo. |
Regional Laboratory – Gampaha
Services
➢ Private Drinking Water Quality Testing
➢ Private Waste Water Quality Testing
➢ Customer Complaints Handling – Water Quality Issues