About Us
Manager Office
District Engineer Office
OIC Office
Bill Payment Points
About Us
Regional Support Centre-North (RSC-North) was established in 2009 to support and strengthen the water supply coverage by providing drinking water supply facilities and advice to public & institutions, within Northern Province of Sri Lanka, under the headship of Deputy General Manager (DGM) with an Assistant General Manager (AGM). The office of the RSC-North is located in Jaffna Road, Vavuniya.
The Operation & Maintenance activities of water supply services are operated into two regions namely “Jaffna Region” and “Vavuniya Region”, managed by two Regional Managers. There are 36 nos. of Water Supply Schemes are functioning in Northern Province. Total service connections maintained by NWSDB is 41,038Nos and the pipe-borne water supply overall coverage is 11.8% while rural water supply coverage is about 1.73% as at end of July 2022.
The Regional Support Centre (RSC-North) has the strength of 228 Employees with two laboratory testing facility, for water quality, accredited with ISO certification, in both regions. The Regional Managers report to Deputy General Manager.
The functions of RSC-North are monitored and advised by the Additional GM (North-North Central) who is stationed in RSC (North) office, Vavuniya.
The principal functions of RSC-North are to provide necessary technical support to the two regional offices related to rehabilitation & augmentation work in existing scheme; non-technical assistance for smooth functioning, as well. Other key functions of RSC are:
- Sector Planning of drinking water supply for entire northern Region and identify major & minor projects
- Planning & Design of minor but urgent needed projects.
- Implementation of rehabilitation and augmentation works of existing schemes;
- Investigation of Deep wells for external institutions and private land owners.
- Procurement of goods and services
- Testing of Water quality parameters on public and institutions request.
- Billing & Revenue collection;
Budgetary control is decentralized and vested with DGM for efficient performance of RSC.
The Regional Laboratories of Jaffna & Vavuniya had met the Management Requirements and Technical Requirements of ISO 17025 and were granted ISO 17025 accreditation for 5 parameters of PH, Turbidity, Electrical Conductivity, Total hardness and Chloride and in progress of getting accreditation for microbiological testing. Regional Laboratory-Jaffna has been awarded standard of 5S certification by the National Productivity secretariat which is registered as a laboratory for environmental monitoring and evaluation under (CEA).
IT Infrastructure and Solutions to suit the needs of the organization have been taken while keeping pace with the latest trends in the industry. Some of these activities include On-line Bill Payment facility, Smart Zone for 24-hour service facilities, On-line Customer Grievance Handling Applications, use of Mobile App for Meter Reading, Drive-thru Bill Payment facility etc.
Contact Us
National Water Supply & Drainage Board
Regional Support Center (North)
Jaffna Road, Vavuniya
Tel: 024-2225719
Fax: 024-2225088/ 222/ 7341, 024-2225720
Fax: 024-2225088/ 222/ 7341, 024-2225720
Additional General Manager
Eng. T. Bharathithasan
Tel: 024-2225719
Fax: 024-2225088
Fax: 024-2225088
Deputy General Manager
Eng. Pratheepan
Tel: 024-2225719
Fax: 024-2225088
Fax: 024-2225088
Assistant General Manager
Eng. Elsie Jesuthason
Tel: 024-2225720
Fax: 024-2227341
Fax: 024-2227341
Manager Office
Manager Office – Jaffna
Eng. E. Jegathesan
NWSDB, Sivan Pannai Road, Jaffna
Tel: 021-2217094
Fax: 021-2227965
Email: rmjaffna@yahoo.com
Tel: 021-2217094
Fax: 021-2227965
Email: rmjaffna@yahoo.com
Manager Office – Vavuniya
Eng. J. Vijayabalan
NWSDB, Jaffna Road, Vavuniya
Tel: 024-2222169
Fax: 024 2225088
Email: rmvavuniya@gmail.com
Tel: 024-2222169
Fax: 024 2225088
Email: rmvavuniya@gmail.com
District Engineer Office
District Engineer Office – Jaffna
NWSDB, Sivan Pannai Road, Jaffna
Tel: 021-2223742
Fax: 021-2227965
Fax: 021-2227965
District Engineer Office – Killinochchi/ Mullaitivu
NWSDB, A9 Road, 155, Mile Post, Kilinochi
Tel: 021-2283981
Fax: 021-2283981
Fax: 021-2283981
District Engineer Office – Vavuniya
NWSDB, Jaffna Road, Vavuniya
Tel: 024-2222293
Fax: 024-3248011
Fax: 024-3248011
District Engineer Office – Mannar
NWSDB, St. Sebastian Road, Mannar
Tel: 023-2222124
Fax: 023-2222851
Fax: 023-2222851
OIC Office
OIC Office – Jaffna
NWSDB, Jaffna Road, Vavuniya
Tel: 021-2223742
Fax: 021-2227965
Fax: 021-2227965
OIC Office – Point Pedro
NWSDB, Thigiri Road, Point Pedro
Tel: 021-2260070
Fax: 021-2260070
Fax: 021-2260070
OIC Office – Mullaitivu
NWSDB, 3rd Mile Post, Kumarapuram, Mullaitivu
Tel: 0212060771, 021-2061748
Fax: 021-2283879
Fax: 021-2283879
OIC Office – Puthukudiyirppu
NWSDB, Ward No. 02, Oddusuddan Road, Puthukudiyirppu
Tel: 021-2291920
OIC Office – Kilinochchi
NWSDB, A9 Road, 155, Mile Post, Kilinochchi
Tel: 021-2283981
Fax: 021-2283981
Fax: 021-2283981
OIC Office – Vavuniya
NWSDB, Jaffna Road, Vavuniya
Tel: 024-3248025
Fax: 024-2225088
Fax: 024-2225088
OIC Office – Mannar
NWSDB, St. Sebastian Road, Mannar
Tel: 023-2222124
Fax: 023-2222851
Fax: 023-2222851
OIC Office – Adampan
NWSDB, Manthai West, Mannar
Tel: 023-2050892
Fax: 023-2250319
Fax: 023-2250319
Bill Payment Points
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