About Us :
Under the leadership of the Additional General Manager (CAM), the Consumer & Asset Management Division is committed to overseeing the management of NWSDB assets, infrastructure GIS Mapping, reducing Non-Revenue Water (NRW), offering consumer care services through the Call Centre and supervising Land acquisition.
What We Do :
Call Center- Customer Care:
The 1939 Call Center Service is the National Water Supply & Drainage Board’s 24/7 centralized customer contact hub, offering tri-lingual IVR, chatbot, and live agent support. It is being upgraded with a CRM system to enhance service quality and continues to add new features to deliver excellence and strengthen the NWSDB brand locally and internationally.
Management of NWSDB infrastructure Assets:
NWSDB aims to systematically manage its assets to achieve optimized, long-term service and business goals. Its key infrastructure includes civil and building structures, pipe networks, and mechanical, electrical, and electronic assets for water and wastewater services.
Non-Revenue Water Section (NRW):
NRW is a key challenge for NWSDB, and its dedicated section works to reduce it island-wide, providing technical expertise and support to local operations within available resources.
GIS & Mapping Section:
The GIS & Mapping section manages island-wide water and sewerage infrastructure data, creating accurate, standardized maps using GNSS, mobile apps, and field data, while implementing geospatial standards and web-based GIS systems for all Regional Support Centers.
Land Section:
Under the Additional General Manager (CAM), this section handles land acquisition, leasing, and management for NWSDB operations.
KEY FUNCTIONS
CUSTOMER MANAGEMENT & MONITORING
- Operation of the 1939 Call Center
- Customer Relationship Management
- Action for Customer Grievance regression
INFRASTRUCTURE ASSET MANAGEMENT
- Adaptation of Asset Register
- Asset Strategic Planning
- Infrastructure Asset Risk Management
- Formulating and enforcing the Asset Strategy & Policy
- Developing and monitoring the Asset Health Care Plan
NON-REVENUE WATER (NRW) MANAGEMENT
- Monitoring & Reporting NRW levels across the island
- Implementing measures to reduce NRW
- NRW strategic planning
GIS & MAPPING
- GPS mapping of Water infrastructure assets
- GPS mapping of Sewerage infrastructure assets
- Leak mapping
- Digitizing as-built drawings and preparing base maps
- Infrastructure assets GPS data management and sharing
LAND MANAGEMENT
- Land Acquisition
- Land related dispute Handling
- Land Data management and coordination with stakeholders
Organization Structure :
Contact Details
Consumer & Asset Management Section
National Water Supply & Drainage Board
Head Office, Galle Road, Ratmalana
National Water Supply & Drainage Board
Head Office, Galle Road, Ratmalana
Tel: 011-2625778
Fax: 011-2632249
Additional General Manager (CAM)
Ms. Senani Jayasinghe
Tel: 011-2625778
Fax: 011-2632249
Email: addlgmcam@gmail.com
Deputy General Manager (CAM)
Mr. R. W. M. R. P. Wanigasekara
Tel: 011-2632243
Fax: 011-2632249
Email: wbdgmcam@gmail.com
Email: wbdgmcam@gmail.com
Assistant General Manager (CAM)
Mr. D. A. D. Hemachandra
Tel: 011-2625778
Fax: 011-2632249
Email: agmcam9@gmail.com
Assistant General Manager
(GIS Mapping /NRW-OW)
Mr. B. U. J. Perera
Tel: 011-2625778
Fax: 011-2632249
Email: upuljanaka@gmail.com
Assistant General Manager (NRW)
Mr. T. Suthakaran
Tel: 011-2817804
Fax: 0112-817803
Email: suthakaranadb7@gmail.com